software client relationship manager

Roles & Responsibilities: (Experience: 1y-2y)

- Serve as the lead point of contact for all customer account management matters.

- Build and maintain strong, long-lasting client relationships.

- Ensure the timely and successful delivery of solutions according to customer needs.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Resolve conflicts and provide solutions to customers in a timely manner.

- Collaborate with sales team to identify and grow opportunities.

- Prepare reports on account status.

Skills Required:

- CRM tool experience (e.g., Zoho CRM, Hubspot)

- Excellent communication and negotiation skills

- Canva Proposal Making

- Dues Clearance Follow-ups

- Schedule Making & Adherence

- Strong organizational skills

- Performance Management via CRM

- Problem-solving aptitude

- Client onboarding and retention

- Technical understanding of software products

- Time management and multitasking

- Strategic planning - Data analysis and reporting

- Empathy and patience

- Proactive follow-up

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person