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Zendesk
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Site Reliability Engineer - 1

Site Reliability Engineer - 1

Zendesk

0 - 2 years

8 - 11 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Unix Automation Linux Shell scripting Equity Incident management Customer service Troubleshooting Operations Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

What You ll Be Doing

Support and monitor production systems to ensure optimal performance and uptime.
Assist with troubleshooting, incident response, and resolution of outages and performance issues.
Collaborate with senior SREs to automate operational tasks and improve deployment workflows.
Contribute to the development and maintenance of CI/CD pipelines.
Set up and manage monitoring, alerting, and logging tools to improve observability.
Write and maintain runbooks, documentation, and system architecture diagrams.
Participate in post-incident reviews, learning from failures and identifying opportunities for improvement.
Continuously apply and learn SRE best practices such as reducing toil, setting SLOs, and designing for resilience.

Required Experience

0-2 years of experience in SRE, DevOps, or system administration.
Familiarity with Linux/Unix environments and shell scripting.
Understanding of cloud platforms (AWS, GCP, or Azure).
Knowledge of containerisation and orchestration tools (e.g., Docker, Kubernetes).
Basic understanding of CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab CI).
Basic Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Datadog).
Experience with version control systems like Git.
Strong communication and collaboration skills.

Preferred Qualifications

Basic experience with SRE/DevOps tooling and automation.
Basic Understanding Familiarity with application monitoring tools (e.g., Datadog).
Basic Experience writing automation scripts in Python, Go, or Bash.
Basic Understanding Exposure to incident management tools (e.g., PagerDuty, Opsgenie).
Awareness of core SRE concepts (SLIs, SLOs, error budgets, toil reduction).
Eagerness to learn new technologies and improve engineering processes.

Why Join Us?

Work with experienced engineers in a supportive, learning-first environment.
Gain hands-on experience with real-world production systems and modern infrastructure tools.
Be part of a collaborative team driving reliability and efficiency at scale.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

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