ServiceNow

Key Responsibilities:

• ServiceNow Development

  : Design, develop, and implement

  custom applications

  and solutions on the ServiceNow platform using

  ServiceNow Studio

  ,

  JavaScript

  , and

  REST API

  integrations.

• Configuration & Customization

  : Configure and customize ServiceNow modules, including

  Incident Management

  ,

  Problem Management

  ,

  Change Management

  ,

  Asset Management

  , and

  Service Catalog

  to meet organizational needs.

• ServiceNow Administration

  : Perform routine administrative tasks, including

  user management

  ,

  role-based access control (RBAC)

  ,

  reporting

  , and

  dashboard creation

  . Troubleshoot and resolve platform issues.

• Integration Development

  : Develop integrations between ServiceNow and other enterprise systems (e.g.,

  Active Directory

  ,

  LDAP

  ,

  Jira

  ,

  Azure

  ,

  Salesforce

  , etc.) using

  SOAP

  /

  REST APIs

  ,

  Web Services

  , and

  MID Server

  .

• Automation & Workflow

  : Design and implement

  workflows

  and

  business rules

  in ServiceNow to automate and streamline processes and improve operational efficiency. Use

  Flow Designer

  and

  Orchestration

  capabilities to automate tasks.

• Incident & Request Management

  : Manage incident lifecycle and improve processes related to incident and request handling, ensuring high-quality service delivery.

• Problem & Change Management

  : Configure and customize the

  Problem Management

  and

  Change Management

  modules to ensure compliance and adherence to ITIL best practices.

• Reporting & Dashboards

  : Create, modify, and maintain

  reports

  and

  dashboards

  in ServiceNow to provide visibility into key performance indicators (KPIs) and process performance.

• Service Catalog Management

  : Build and manage

  Service Catalog

  items, including defining workflows, approvals, and automation to improve service delivery to internal and external stakeholders.

• Security & Compliance

  : Maintain platform security by ensuring proper access control policies, data protection mechanisms, and compliance with industry standards (e.g.,

  GDPR

  ,

  SOX

  ,

  ITIL

  ).

• Support & Troubleshooting

  : Provide technical support for ServiceNow users, assist in troubleshooting issues, and offer guidance on best practices.

• Continuous Improvement

  : Stay up-to-date with ServiceNow releases, new features, and enhancements. Continuously improve ServiceNow implementations by leveraging new capabilities and functionalities to meet evolving business needs.

Required Qualifications & Skills:

• 2-5 years

  of experience in

  ServiceNow development

  and

  administration

  .
• Proficient in

  ServiceNow Platform

  and related technologies, including

  JavaScript

  ,

  HTML

  ,

  CSS

  , and

  XML

  .
• Strong understanding of

  ITIL

  processes and how they are mapped to ServiceNow functionality (e.g.,

  Incident Management

  ,

  Change Management

  ,

  Problem Management

  ,

  Service Catalog

  ).
• Experience with

  ServiceNow scripting

  (e.g.,

  Business Rules

  ,

  Client Scripts

  ,

  UI Actions

  ,

  UI Policies

  ,

  Scheduled Jobs

  ).
• Knowledge of

  ServiceNow modules

  such as

  Asset Management

  ,

  CMDB

  ,

  Change Management

  ,

  Incident Management

  ,

  Problem Management

  , and

  Service Catalog

  .
• Familiarity with

  ServiceNow Flow Designer

  and

  Orchestration

  for automating workflows and tasks.
• Experience with

  REST

  and

  SOAP APIs

  for ServiceNow integrations with other enterprise systems.
• Ability to develop

  custom applications

  on the ServiceNow platform.
• Experience in designing and implementing

  ServiceNow reporting

  and

  dashboard

  solutions.
• Hands-on experience in

  MID Server

  setup and configuration for integrations.
• Knowledge of

  Security Incident Response (SIR)

  and

  Governance, Risk, and Compliance (GRC)

  modules is a plus.
• Experience working in

  Agile

  environments and participating in sprint planning, reviews, and retrospectives.
• Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Good communication skills and ability to work effectively with business users, stakeholders, and technical teams.