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ServiceNow - Support Analyst

ServiceNow - Support Analyst

BNP Paribas

2 - 4 years

4 - 8 Lacs

Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

macros configuring itil framework investment problem solving it service desk javascript change management sql production support technical support servicenow itsm incident management xml application support html unix communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ServiceNow Administrator will be responsible for core system configuration, administrating IT service management tool, ServiceNow. In addition, responsibilities will include coordinating, managing and performing technical activities for ServiceNow modules and applications, configuration and implementation, and assisting with production support and maintenance activities as needed..

Responsibilities

Direct Responsibilities

Ably support an expanding and maturing ServiceNow environment.
Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB
Adheres to existing platform governance process for support and maintenance.
Day to day support and maintenance of the ServiceNow platform.
Build requested items and task using workflows/flow designer to manage process.
Resolve ITSM Production support issues in ServiceNow.
Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's
Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
Create reports and dashboards as needed.

Contributing Responsibilities

Training, Mentoring and Coaching user community on the Use of ServiceNow.
Monitor Health, usage and overall compliance of ServiceNow and its applications

Technical & Behavioral Competencies

Strong understanding of the ITIL framework & ITSM best practices
Experience with JavaScript, XML, HTML, Single Sign-On technologies.
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
Strong problem solving, decision-making, and analytical abilities.
Ability to analyze technical requirements and translate them into actionable deliverables

Specific Qualifications (if required)

Bachelor degree or equivalent working experience in computer-related field or equivalent work experience
2-4 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
Certified ServiceNow Administrator.
ITIL v3/v4 Foundation Certification preferred.

Skills Referential

Behavioural Skills :

Ability to collaborate / Teamwork

Communication skills - oral & written

Ability to deliver / Results driven

Attention to detail / rigor

Transversal Skills:

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

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ServiceNow - Support Analyst