ServiceNow-HAM-Manager

As a ServiceNow Solution Architect at EY, you will play a crucial role in designing solutions, mapping client business requirements, and ensuring seamless project delivery. Your responsibilities will involve collaborating with clients to evaluate existing processes and tools, identifying suitable ServiceNow platform solutions, defining requirements, determining integration needs, and developing comprehensive architecture and implementation plans. With a minimum of 8 years of experience on the ServiceNow platform and at least 5 years of hands-on experience with HAM/HAM Pro, you will be tasked with configuring Hardware Model Normalization processes to maintain consistent, clean, and enriched hardware model data across the platform. Your expertise in CSDM concepts and their application to asset and CMDB alignment will be essential in guiding technical architecture, design reviews, and solution blueprinting. Your role will also require proficiency in platform tools such as Flow Designer, Business Rules, Script Includes, and IntegrationHub, along with the ability to mentor junior team members and lead technical teams effectively. Experience in agile/sprint-based delivery environments, exceptional communication skills, and a proactive problem-solving approach will be vital for success in this position. Moreover, you will be expected to support practice build efforts, deliver projects to both external clients and internal stakeholders, establish strong internal relationships, and provide expert-level support and technical mentoring to the implementation team. Your deep understanding of ServiceNow's capabilities, coupled with the ability to develop and present business case material for senior stakeholders, will be instrumental in driving successful project outcomes. In addition to the technical skills required, you must hold a CSA certification and preferably a ServiceNow HAM Pro Certification, along with 2 CIS certifications. Familiarity with CSDM 4.0, ITOM/CMDB integration best practices, and an ITIL Certification would be advantageous in fulfilling the responsibilities of this role. Join EY in building a better working world by leveraging your expertise in ServiceNow as a Solution Architect and contributing to the creation of new value for clients, people, society, and the planet. Your proactive approach and technical proficiency will be key in shaping the future with confidence and addressing the most critical issues of today and tomorrow across a wide range of services and sectors.,