Service Engineer

Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance. Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources. Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements. Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations. Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques. Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely. Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution. Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.