Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Interviews

Home
>
Jobs in Gurugram
>
Progressive Infotech
>
Service Desk Engineer

Service Desk Engineer

Progressive Infotech

1 - 5 years

|

1 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

Service Desk Email Support IT Helpdesk IT Service Desk Ticketing Tools Technical Helpdesk SLA

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Engineer:-

Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Must have experience in Incident Management, Service Request Management, and Vendor Management.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

More Jobs at Progressive Infotech

Network Engineer L2 /L3 (Male) immediate joiners

Noida

INR 7 - 12 Lacs

Desktop Support Engineer

Ahmedabad

INR 1 - 2 Lacs

Software Engineer

Noida

INR 3 - 3 Lacs

Help Desk Executive

Hyderabad

INR 2 - 3 Lacs

Desktop Support Engineer 1|| Mumbai || immediate joiner

Mumbai Suburban

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Progressive Infotech

Information Technology and Services

Dadar Mumbai

RecommendedJobs for You

Service Desk Engineer

Progressive Infotech

Gurugram

Service Desk Engineer

Chennai

Service Desk Engineer

Srijan Spectrum

Pune

Service Desk Engineer

Bengaluru

Service Desk Engineer

Gurugram, Bengaluru

Service Desk Engineer

Bengaluru

Service Desk Engineer

Bengaluru, Karnataka, India

Service Desk Engineer

Ericsson-Worldwide

Bengaluru, Karnataka

Service Desk Engineer

Norwin Technologies

Chennai

Service Desk Engineer

Acute Informatics Pvt. Ltd

kolkata, west bengal