Service Desk Coordinator

Qualitest

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

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Skills Required

service communication support itil chat logging word drive teamwork resolve planning

Work Mode

On-site

Job Type

Full Time

Job Description

100% Work from OfficeJob Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. In this role, some of the key responsibilities will be to:

Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information
Allocate Service Desk Calls to appropriate technician
Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively
Proactively communicate with the business in order to provide updates on outstanding incidents and projects
Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer service
Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach
Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spiritQualification:
Any graduation with excellent English verbal and written communication skill
Desired to have previous experience in a similar Service Desk support role or IT administrative environment
Knowledge of ITIL processes would be an added advantage
Experience of providing customer service over the chat and telephone
Experience of using Service Desk incident logging software
Computer literate; skilled in use of Office 365, Word and Excel
Female CandidateBehavioural Requirements:
Customer Service: ability to meet and strive to exceed the needs of internal customers by producing quality work and service
Drive for Results: able to go the ‘extra mile’ to achieve tasks, objectives and targets.
Demonstrates good attention to detail across all areas of work
Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems
Initiative and Problem Solving: able to take ownership of area, accepts issues and follow up with actions to rectify
Planning and Organising: able to work to important deadlines and manage time effectively3 must havesService Desk 4/5ITIL 3.5

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