Senior System Administrator

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage throughend-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, anddesign capabilities coupled with deep domain understanding. We combine services and products to maximizebusiness impact for our clients in telecom, Banking, Wealth Management, product engineering and life science& healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deeptechnology and domain experts, and global teams. Incedo University, our learning platform, provides amplelearning opportunities starting with a structured onboarding program and carrying throughout various stages ofyour career. A variety of fun activities is also an integral part of our friendly work environment. Our flexiblecareer paths allow you to grow into a program manager, a technical architect or a domain expert based on yourskills and interests. Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

About the Role

Senior System Administrator

You will work closely with L1 support teams, end-users, and infrastructure teams to maintain smooth IT operations and enhance user satisfaction.

Key Responsibilities

• Efficiently handling and resolving of technical issues
• Provide advanced troubleshooting for hardware, software, OS, and application issues
• Support users in day-to-day IT problems across desktops, laptops, mobile devices, and printers
• Manage user account administration
• Diagnose and resolve basic networking issues (IP conflicts, DNS/DHCP issues, LAN/Wi-Fi problems)
• Coordinate with third-party vendors and internal teams for issue resolution
• Document solutions and maintain knowledge base articles
• Participate in system upgrades, migrations, and routine maintenance tasks

Provide remote support using tools like RDP, TeamViewer, or equivalent

Required Skills & Qualifications

• 57 years of experience in IT support, desktop support, or helpdesk roles
• Strong knowledge of Windows 10/11 and Microsoft Office Suite
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory, user provisioning, and permissions
• Familiarity with ticketing systems (e.g., Service Desk Plus, Jira)
• Excellent troubleshooting and problem-solving skills
• Strong interpersonal and communication skills
• Ability to prioritize tasks and work under minimal supervision

Preferred Qualifications

• ITIL Foundation certification (optional but preferred)
• Preferred graduation in computers
• Exposure to remote support tools and asset management platforms
• Experience supporting Microsoft 365