Senior Resource planner ( WFM )

Company Description

TELUS Digital crafts unique experiences for customers and employees, driving future-focused digital transformations. We are a global team of passionate ambassadors and technology experts aimed at enhancing customer journeys, solving business challenges, and driving continuous innovation. Our capabilities include digital IT services, AI-driven automation, trust and safety services, AI data solutions, and front-end digital design and consulting services. Powered by our proprietary Fuel iX™ GenAI engine, TELUS Digital propels enterprises from pilots to production at scale. Guided by Humanity-in-the-loop principles, we create inclusive, thriving communities worldwide.

Role Description

This is a full-time on-site role for a Senior Resource Planner (WFM) based in Gandhinagar. The Senior Resource Planner will be responsible for workforce planning and management, optimizing staff schedules, and ensuring optimal resource allocation to meet business needs. Day-to-day tasks include analyzing workforce data, forecasting staffing requirements, managing employee schedules, monitoring workforce metrics, and collaborating with various departments to ensure efficient resource use. The role also involves implementing and improving workforce management systems and processes.

Qualifications

• HR Management, Human Resources (HR), Employee Relations skills
• Experience in Benefits Administration and understanding of HR Policies
• Excellent analytical and problem-solving skills
• Strong organizational and time-management skills
• Ability to work effectively in a fast-paced environment
• Proficient in workforce management software and tools
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Experience in the telecommunications or digital services industry is a plus