Senior Program Coordinator

Pearson

5 - 6 years

6 - 9 Lacs

Noida Uttar Pradesh India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

program coordination operational activities Client Relationship Monitoring People Management Customer Service

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Program Coordinator

Primary Responsibilities

Handle
Level 3 Escalation calls
, acting as a primary escalation point for complex service-related problems.
Directly
liaise with our US (United States) and EMEA (Europe, Middle East, and Africa) lines of business
, ensuring strong collaboration and effective communication.
Ensure
candidate results are sent to clients in a timely manner
, maintaining accuracy and adherence to deadlines.
Prepare detailed client reports
, providing insights and data as required.
Promote client programs and products
, identifying opportunities to enhance candidate and client engagement.
Determine additional opportunities
for program enhancement and identify potential operational trouble areas to proactively address them.
Input accurate customer information
into the database, maintaining high standards of data integrity.
Assist in training and monitoring call center agents
to ensure the consistent delivery of quality service.
Responsible for
maintaining the SLA (Service Level Agreement)
for different Lines of Business (LOBs).
Contribute to various
reports
and engage in
client management
activities.
Handle
events
as they arise, ensuring smooth execution and resolution.
Provide
People Management support
in the absence of the Manager, ensuring team continuity and guidance.

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