Senior Oracle DBA

As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to the Oracle customer base, while also acting as an advocate for customer needs. Your responsibilities include resolving post-sales non-technical customer inquiries through various communication channels and addressing technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. You will serve as a key point of contact for customers, facilitating customer relationships with Support and providing guidance to internal Oracle employees on a wide range of customer situations and escalated issues. Oracle Customer Success Services (CSS) offers tailored support to ensure that organizations" investments in Oracle technology deliver cutting-edge innovation and performance necessary for competitive business environments, while seamlessly integrating within their IT infrastructure. CSS is renowned for its industry-leading expertise and commitment to customer satisfaction, supporting organizations at every step of their journey. To be successful in this role, you should have a minimum of 7 years of experience as an Oracle Database Administrator, Consultant, or Support Engineer. You must be available to work in a 24x7 capacity and possess expertise in installing, configuring, and administering Oracle Database/RAC versions 11g, 12c, and 19c. In addition, you should have in-depth knowledge of Oracle Database Architecture, RAC, and Performance Tuning, along with strong troubleshooting and performance tuning skills. Experience with database upgrades, patching, performance tuning of Oracle instances, and SQL tuning is essential. A degree in BE/BTech and/or MS in Computer Science or equivalent is preferred, and holding Oracle certifications in Database, Exadata, or OCI is a plus. Candidates with additional skills in PL SQL, SQL, Exadata, Goldengate, and Oracle Enterprise Manager (OEM) will be given preference. The role requires sharp technical troubleshooting abilities, a good understanding of support processes, and the capability to manage escalated technical situations, develop action plans, and proactively identify services that benefit customers. Strong analytical skills, effective communication, and customer management capabilities are essential for success in this position. Some travel may be necessary as part of the job responsibilities. As a Senior Systems Engineer, you will engage with customers" IT staff to resolve moderately complex technical issues related to Oracle products, either on-site or remotely. You are expected to work independently with general guidance from management while providing updates on progress and status. Oracle values inclusion and diversity, empowering employees to contribute to innovation and growth. The company offers a supportive work environment with competitive benefits, flexible medical, life insurance, and retirement options, and opportunities for global career development. If you require accessibility assistance or accommodation during the employment process due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,