Senior Management Information System Analyst

Latinem India Global Capability Centre is a high-performance Global Capability Centre (GCC) that provides strategic, digital, and operational support to Sobha's markets in the Middle East, the United States, and Australia. As a leading developer in the Middle East, Latinem serves as an intellectual engine driving ambitious real estate projects worldwide. We bring together top-tier talent across various functions, such as Engineering, Design, Technology, Finance, Marketing, HR, Procurement, and Business Intelligence, operating at the intersection of precision and scale. With a global vision made in India, Latinem connects time zones, cultures, and business priorities to ensure 24/7 business continuity, strategic execution, and seamless integration with international teams. Our commitment lies in empowering growth, inspiring excellence, being globally aligned, locally brilliant, and always world-class. Latinem Private Limited, a part of Sobha Realty, is currently looking for an experienced MIS Reporting Specialist to join our dynamic team. The ideal candidate should possess over 7 years of experience in MIS reporting and a robust background in international voice customer support. Key Responsibilities: - Develop, maintain, and analyze MIS reports to support business operations effectively. - Ensure the accuracy and timeliness of all MIS reports for informed decision-making. - Collaborate with various departments to collect and analyze data for comprehensive insights. - Provide valuable recommendations based on data analysis to drive business growth. - Manage international voice customer interactions to ensure high levels of customer satisfaction. - Identify and implement process improvements to optimize reporting efficiency and effectiveness. Required Qualifications: - Possess 7+ years of proven experience in MIS reporting. - Strong background in international voice customer support experience. - Proficient in data analysis and reporting tools to extract meaningful insights. - Excellent communication and interpersonal skills to collaborate effectively. - Ability to work independently and as part of a team in a fast-paced environment. - Strong problem-solving and analytical skills to address complex issues. Preferred Skills: - Experience in the BFSI sector or similar complex environments for added advantage. - Advanced knowledge of Excel and other data management tools for efficient reporting. - Familiarity with CRM systems and customer service platforms to enhance operations.,