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EXL Services
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Senior Executive

Senior Executive

EXL Services

2 - 5 years

4 - 5 Lacs

Noida

Posted:19 hours ago| Platform: GlassDoor logo

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Skills Required

communication ethics data processing healthcare reasoning schedule reporting support training reports navigation keyboarding service escalation workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1426815

Insurance Property & CasualtiesNoida

Posted On

19 Jul 2025

End Date

02 Sep 2025

Required Experience

2 - 5 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Executive

Cost Code

D014867

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

Backfill

Max CTC

450000.0000 - 550000.0000

Complexity Level

Back Office (Complexity Level 4)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Back Office

SBU

Operations

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

COMMUNICATION ETHICS

Minimum Qualification

ANY GRADUATE

Certification

No data available

Job Description

Basic Functions

Employee will be involved in processing medical bills received from providers based out of US. Transaction processing requires special knowledge of healthcare terminologies and/or reasoning mindset.
Productivity
Accuracy
Attendance
Schedule Adherence

Primary Internal Interactions

Team:

Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support
Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager
Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required
SME/ Process Trainer for training as and when required

Primary External Interactions

Supervisors at client end for seeking clarifications and answering queries
SMEs / Trainers at client end for training

Organizational Relationships

Reports To : Assistant Manager/Lead Assistant Manager

Skills

Technical Skills

Good computer navigation skills, keyboarding skills
Proficient in MS Office
Understanding of P&C insurance, Claims Handling would be an advantage

Process Specific Skills

Sound knowledge of medical terminologies
Good decision making skills
Effectively balances quality, customer service and productivity standards
Excellent problem solving & analytical skills

Soft skills (Desired)

Self-discipline
Result orientation
Adaptability
Goal oriented

Soft Skills (Minimum)

Good written communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and escalation handling skills
Ability to multitask, prioritize and manage daily work activities

Education Requirements

Graduate from a reputable university

Work Experience Requirements

Recon /Appeal: 24-60 months of work experience, preferably in P&C Insurance with Medbill Adjudication & Reconsideration Appeal background for US geography in a BPO/outsourcing environment with good oral and written communication

Workflow

Workflow Type

Back Office

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