Senior Executive/ Executive

Emaar India

1 - 4 years

2 - 4 Lacs

New Delhi Gurugram

Posted:1 week ago| Platform:

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Skills Required

Customer Support Customer Service Customer Care Customer Complaints Customer Queries Customer Management Customer Handling Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
Be a first point of contact to handle and resolve customer enquiries with accurate information.
Evaluate problems of the customers and provide logical lasting solutions.
Identify and escalate issues appropriately and ensure a timely response.
Ensure best in class customer satisfaction (CSAT)
Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.
Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
Ensure escalations are followed up within specified timeline.
Go the extra mile to WOW each Customer you connect with
Build customer loyalty by follow-up of customer calls.
Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.
Schedule adherence as per business requirements
Works effectively within the team and contributes to a healthy team-oriented environment.
Completes assigned tasks within given deadlines.

Preferred candidate profile

Minimum 1 years of Contact Centre experience in a Soft Skill driven environment

Good English language skills required.
Excellent communication skills both written (Email/Chat) and verbal (Voice)
Good problem-solving skills
Strong interpersonal and organizational skill
Good computer skills in all MS Office packages
Comfortable to work within an agile team.

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