Senior Executive

Role:

Brief about the Team

What will you do?

1. End-to-End Consultations Management

• Oversee the entire lifecycle of eConsultations, from patient registration to post-consultation follow-up.
• Monitor scheduling, execution, and documentation of virtual consultations to ensure quality and efficiency.
• Collaborate with clinical and support teams to resolve patient queries and ensure seamless consultation delivery.

2. Doctor Management

• Supervise the daily operations of the virtual doctor network and ensure readiness to deliver consultations.
• Track doctor performance, analyze patient feedback, and uphold clinical quality standards.
• Provide continuous training and support to ensure doctors align with clinical guidelines and platform SOPs.
• Address doctor queries related to operations or tech-related challenges.

3. Data Management

• Maintain accurate and compliant data for patients and doctors, aligned with privacy regulations (HIPAA or equivalent).
• Analyze data reports to assess doctor productivity, patient satisfaction, and overall operational performance.
• Use insights to support decision-making and process improvements.

4. Doctor Onboarding

• Lead onboarding of new doctors, ensuring training on systems, processes, and quality expectations.
• Coordinate with HR and cross-functional teams for seamless integration of new doctors.
• Provide post-onboarding support to address issues and accelerate readiness.

5. Process Optimization

• Continuously identify and address bottlenecks across operational workflows.
• Work with tech, clinical, and CX teams to implement tools and systems that enhance operational performance.
• Monitor and improve KPIs like consultation turnaround time, doctor response time, and patient satisfaction.

What we are looking for

• Strong communication and interpersonal skills to coordinate with multiple stakeholders.
• Proficiency in Excel for managing and analyzing operational data.
• Experience in healthcare, telemedicine, or operations management is a plus.
• Ability to work in a fast-paced environment and adapt to new challenges.
• Detail-oriented with a proactive mindset and a problem-solving attitude.

Why Join Us?