Description
About A&M Global Capability Center Private Limited
In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients.The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value.Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services.As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 500+ member team.
About The Team
A&M is seeking a Senior Associate to play a critical role in the conflict check process by ensuring accuracy, timeliness, and risk integrity of conflict check operations. This role combines operational delivery with quality oversight, project coordination, communication management, and internal stakeholder engagement. The ideal candidate brings in at least 4-7 years of legal industry experience, preferably in conflict check process. The position will report directly to the team manager.
Key Responsibilities
- Operations
- Responsible for running timely, accurate and thoughtful conflict searches daily for preliminary checks on potential matters, on formally submitted new business and new clients
- Manage daily updates for existing matter by adding additional parties to the memo and the Conflicts database
- Exceptional organizational skills; demonstrated communication skills; ability to work within a team; detail oriented
- Responsible for vetting all information that comes into the department (i.e. requests to the department to re-open matters, new business for either new or existing clients, preliminary conflict check requests)
- Maintain and update conflicts database
- Liaise with attorneys and business representatives by telephone, e-mail or in person to obtain information on new clients and matters
- Must be available for occasional/scheduled after-hour and weekend projects and rotational on-call remote shifts
- Perform quality assurance reviews on conflict reports prepared by junior team members to ensure accuracy, completeness, and adherence to protocols.
- Track search volumes and turnaround times to identify trends and inform workflow planning.
- Escalate potential conflicts or sensitive matters to Conflicts Counsel or the Risk & Compliance team as required.
- Client Management
- Serve as a key liaison with Partners, legal assistants, and business services teams to gather required information for conflict resolution.
- Use legal and procedural knowledge to provide guidance on potential risks and best practices in client/matter intake.
- Proactively manage communication for complex or ambiguous conflict scenarios, supporting resolution in a timely and professional manner.
- Team Management
- Serve as a backup to the Conflicts Team Lead during absences or on designated tasks.
- Support the coordination of daily workflow across the team and act as the operational lead during shift rotations.
- Provide training, mentoring, and performance feedback to junior associate(s)
- Lead quality audits and contribute to the continuous improvement of conflict check processes and documentation.
- Participate in capacity planning, project scheduling, and shift planning (including after-hours or weekend support where applicable).
- Communication
- Keep internal stakeholders and requestors informed on the progress and status of conflict checks, especially for high-priority or complex cases.
- Maintain and regularly update dashboards or trackers related to request volumes, turnaround times, SLA adherence, and quality metrics.
- Consolidate updates and proactively flag delays, dependencies, or decision points to leadership and request originators.
- Contribute to reporting packs or summaries for leadership reviews, process audits, or governance meetings.
Qualifications
- At least 4-7 years of experience working in a legal/law department environment; conflicts experience preferred
- Excellent communication skills (particularly written). The ability to approach individuals at all levels within the firm by telephone, email correspondence or in person with confidence and clarity
- The ability to solve problems in a methodical, practical way
- Ability to multi-task, follow-up/follow through, be thorough, prioritize and pay close attention to detail are required
- Responsive to the demands of lawyers and an ability to work under pressure
- Must be able to function seamlessly in a time sensitive environment (i.e. handle urgent/rush requests, without sacrificing quality)
- Must be customer service oriented
- Takes compliance with ABA mandates on ethics and hedging risks regarding conflicts of interest seriously; understands their importance
- Knowledge of Outlook, Excel, Word is required
- Understanding and utilization of Boolean search operands and techniques are required
- Deep understanding of legal conflict check principles, ethical obligations, and risk considerations.
- Familiarity with legal conflict databases (e.g., Intapp Open, Elite, Aderant) and practice management systems.
- Ability to handle sensitive information with discretion and professionalism.
- Flexible to support time-sensitive conflict searches, including scheduled off-hours or weekend assignments.
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.Equal Opportunity EmployerIt is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.Unsolicited Resumes from Third-Party RecruitersPlease note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
