JD SCCM Intune Lead
Key Responsibilities
Endpoint Management and Deployment:
- Design, implement, and manage Microsoft Intune and SCCM solutions for device provisioning, software deployment, and patch management.
- Oversee the configuration and administration of policies for mobile device management (MDM) and mobile application management (MAM).
- Manage and optimize SCCM infrastructure, including distribution points, boundaries, and collections.
Compliance and Security:
- Ensure compliance with organizational security policies and regulatory standards through device configuration and monitoring.
- Implement and enforce security baselines, conditional access policies, and encryption standards using Intune and SCCM.
Monitoring and Reporting:
- Develop and maintain reports for device compliance, software deployment status, and system health using SCCM and Intune dashboards.
- Monitor system performance and troubleshoot issues related to endpoint management solutions.
Collaboration and Leadership:
- Lead and mentor a team of engineers responsible for endpoint management.
- Collaborate with cross-functional teams, including network, security, and application teams, to ensure seamless integration and operation of Intune and SCCM.
Automation and Optimization:
- Leverage PowerShell and other scripting tools to automate repetitive tasks and improve efficiency.
- Continuously evaluate and optimize endpoint management strategies to enhance performance and reduce costs.
Documentation and Training:
- Create and maintain technical documentation, including standard operating procedures (SOPs), architecture diagrams, and user guides.
- Provide training and support to IT staff and end-users on Intune and SCCM functionalities.
Required Skills and Qualifications
Technical Expertise:
- Extensive knowledge of Microsoft Intune, SCCM, and related technologies.
- Strong understanding of Windows, macOS, iOS, and Android device management.
- Proficiency in scripting languages like PowerShell for automation.
Experience:
- Proven experience in designing and managing enterprise-level endpoint management solutions.
- Hands-on experience with SCCM infrastructure setup, software packaging, and deployment.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and leadership abilities.
- Ability to work collaboratively in a team environment.
Preferred Qualifications
- Microsoft certifications such as
Microsoft Certified: Endpoint Administrator Associate
or Microsoft Certified: Modern Desktop Administrator Associate
. - Experience with Azure Active Directory (AAD), Conditional Access, and Windows Autopilot.
Familiarity with other endpoint management tools and technologies.
This is a technical hands-on role that is primarily responsible for planning, implementing and reconciling Microsoft security related patches on all servers and workstations. Responsible for maintaining patch to the latest release on bank industry standard software such as Adobe and troubleshooting.
Basic Qualifications:
- Minimum 15 years of experience working in an Information Technology role, Intune, SCCM and patch management.
Skills and Knowledge:
- Bachelor degree in Information Systems or similar discipline preferred
- Working knowledge of Microsoft Windows administration (Active Directory).
- Working knowledge of Windows Server (2003 to current) and Workstation (Windows 7 to current) Operating Systems.
- Experience in patch remediation with the focus on security/vulnerability research and mitigation.
- Working knowledge and experience with Systems Center Configuration Manager (SCCM) software updates and reporting functions is a plus.
- Systems Center Configuration Manager (SCCM) certification
- Working knowledge on UNIX, Linux, and AIX is a plus.
- Ability to efficiently prioritize and organize competing work demands with little oversight.
- Working knowledge in reviewing vulnerability bulletins/findings and providing recommended mitigation and impact assessments.
- Experience in creating documentation. Audiences can vary between technical and non-technical users and management.
- Experience in performing research analysis of hardware and software to support needs that relates to the desktop computers.
- Individual must interact extensively with all levels of employees, management, business and IT, and is required to act in a professional and confident manner.
- Strong customer service skills to deliver quality results in a demanding environment.
- Able to work well under pressure and within short time constraints.
- Excellent communication and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Able to be on call 24x7 to resolve patch related issues.
- After working hours patching will be required.
- Familiar with standard desktop and server security best practices is a plus.
- Strong understanding of network/software configuration management is a plus.
- Working knowledge of VMWARE and its underlying infrastructure is a plus.
- Strong experience in enterprise device provisioning, management, configuration, life-cycle management.
- Expertise in patch management and software distribution tools to ensure software updates are implemented network-wide in a timely manner
- Experience in image creation that contains security updates and applying said image to all hard drives on the network.
- Plan, design, build and deploy Enterprise Mobile Device Management infrastructure for clients.
- Administering, supporting and Integrating Intune, EMS infrastructure with SCCM and provision mobile and Windows devices
- Expertise in creation of provisioning profiles, configurations & security profiles and deployment to managed client devices
- Expertise in troubleshooting issues reported by the end user. These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware. This requires an extensive knowledge of popular operating systems and software.
- Good Knowledge in creating functional disk images a file that contains the contents and structure of a hard drive or other data storage device. They can then troubleshoot flaws causing software to malfunction by using this default image.
- Configuration of Windows AutoPilot, deployment of OS upgrades and application along with MDM, MAM, MCM policies
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Hands on experience on design, build and implementation of Intune platform and handling integration with 3rd party services such as Office 365 etc.
- Very good understanding of SSO and MFA technologies for SaaS applications.
- Good expertise with Azure AD Connect and Azure AD directory service for managing cloud identity.
- Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging and MSI technologies.
- Candidates is expected to provide technical solution advice for complex systems and make decisions on the operating procedures and analytical approaches.
- SCCM CB design and implementation with IBCM, CMG, co-management etc.
- Expert in SCCM roles and functions.
- Experienced in SQL Administration relevant to SCCM
- Good understanding of SQL replication and able to demonstrate L3 capabilities around SQL technologies.
- Prepare HLD and LLD documents
- Excellent understanding of Windows Server OS and desktop OS
- Must demonstrate good knowledge on PowerShell and Automation
- Very good Software Update management, Process and deployments
- Experience in DNS, DHCP, PKI, ESUS, PXE boot, GPO.
- Experienced in image build, MDT and process
- Ability to interact with Customers and gather requirements
- Proficiency in Microsoft support tools, such as DNS, storage and networking
- Proficiency in Microsoft Office
- Able to work with multiple team, mentor them and ensure service delivery on time
- Must be self-driven and able to work with no or minimal supervision.
SoftSkills
- Strong verbal communication skills
- Active listening skills
- Interpersonal skills, such as empathizing with angry users
- Analytical skills
- Problem solving skills
