7 Saas Environment Jobs

As a Senior Manager, ICX at Adobe, you will lead a high-performing Tech support team dedicated to delivering exceptional service for Adobe's products and solutions. Your role will involve blending technical support excellence with strategic sales alignment, fostering a support culture that not only resolves issues but also enhances customer value through education, engagement, and tailored solution recommendations. Your key responsibilities will include leading and developing a team of technical support staff to ensure exceptional customer experiences for Individual & Business levels across creative and digital experience products. You will drive customer satisfaction by resolving issues effectively and in a timely manner. Moreover, you will champion a sales-aware attitude within the support culture, training teams to identify opportunities for product adoption, upsell, and cross-sell during technical interactions. Collaboration with GTM and Customer Success teams will be crucial to uncover customer needs and provide valuable recommendations during the support touchpoints. You will also be responsible for developing frameworks for lead identification and routing, as well as defining and implementing support processes to enhance operational efficiency. Monitoring critical metrics and service level agreements to identify trends and areas for improvement will be part of your regular activities. As the main contact for critical customer issues, you will work alongside engineering and product teams to ensure swift resolutions. Collaboration with Product and Engineering teams will be essential to influence roadmap priorities and drive product and service improvements based on customer insights. Additionally, you will recruit, mentor, and develop a high-performing team, fostering a culture of innovation, accountability, and continuous learning. You will drive initiatives to scale support operations through knowledge management, self-service tools, and automation, with a focus on a long-term vision for intelligent, data-driven support. Your success in this role will require over 12 years of proven experience in technical support, customer success, and sales within a SaaS environment, including leadership experience. Collaboration skills, technical proficiency, and soft skills such as communication and change management will also be critical to excel in this position. If you are a forward-thinking and experienced leader with a passion for delivering exceptional customer experiences and driving business impact through support, this role at Adobe presents an exciting opportunity for your career growth. Join us at Adobe, where creativity, curiosity, and continuous learning are celebrated, and make an impact in a globally recognized work environment.,

You will be joining Oracle NetSuite's Professional Services team as a Practice Manager, playing a vital role in managing and developing the Project Management and Consulting community. Your responsibilities will include overseeing project delivery, managing delivery risks, ensuring compliance standards, and driving customer success. Your performance will be measured based on team targets, improvements, project risks, revenues, and customer achievements. As the Practice Manager, you will lead a team of resources, manage resource planning and staffing for various service engagements, and maximize billable utilization. You will serve as an escalation point for services, engagements, and people performance, as well as contribute to internal practice development efforts by training and mentoring new and experienced resources. Your key responsibilities will include ensuring team billable utilization targets are met, achieving quarterly revenue targets, collaborating with Account and Client Management teams, and maintaining high-quality standards in project delivery. You will also be responsible for managing executive-level customer relationships, overseeing NetSuite implementations, handling project staffing and resource scheduling, and contributing to the company's focus on verticalization. Additionally, you will be involved in hiring, training, and managing a team of resources, providing coaching and mentoring for career development, building team expertise in project delivery, and handling day-to-day administrative tasks. You will also be responsible for deploying practice expertise in presales activities, supporting project delivery projects, managing the performance of the Practice Team, and recruiting, coaching, and developing professional Consultants and Project Manager/Consultants. Moreover, you will work closely with NetSuite Global Solution & Innovation function, stay updated on new developments and products, create and promote a portfolio of Professional Consulting Services, and collaborate with Resourcing and Demand to influence resource allocation. Your role will also involve working with the Engagement team and Sales Organization to balance customer needs and the Practice's ability to deliver consulting services. In addition to your core responsibilities, you will be accountable for setting objectives, reviewing the performance of Project Manager/Consultants, managing scope and expectations for projects, allocating a training budget, generating practice forecast data, and complying with Oracle's HR policies and procedures. This position requires 10-12+ years of experience in systems applications consulting, proven Professional Services Delivery leadership, strong retail and/or wholesale distribution vertical application solution experience, and exceptional communication skills. Experience in change management, business process mapping, services sales, and consulting in a SaaS environment is beneficial. Previous experience with enterprise application solutions such as NetSuite, Oracle, SAP, PeopleSoft, JD Edwards, or Dynamics is a plus. Please note that this is a night shift job from 6 PM to 3 AM IST.,

We are seeking an AWS Kubernetes Engineer with experience working in a SaaS environment and/or with microservices architectures . The ideal candidate will have expertise with a core language and framework (Java, C#, Python) , and significant experience with AWS cloud infrastructure , specifically adhering to the AWS Well-Architected Framework . You should be proficient with AWS and infrastructure as code using tools such as Pulumi, Terraform, or CloudFormation, and have strong experience managing services in a Kubernetes container environment . Key Responsibilities AWS & Kubernetes Management : Design, deploy, and manage applications and services within AWS cloud infrastructure , with a strong focus on Kubernetes container orchestration. Infrastructure as Code : Implement and maintain infrastructure using infrastructure as code (IaC) tools such as Pulumi, Terraform, or CloudFormation . Microservices & SaaS Environment : Work effectively within a SaaS environment and/or with microservices architectures , ensuring scalability and reliability. Core Language Development : Leverage expertise in a core language and framework (Java, C#, Python) to contribute to application development or automation. Performance & Reliability : Adhere to the AWS Well-Architected Framework principles to build highly performant, secure, reliable, and cost-effective solutions. Problem Solving : Apply excellent analytical problem-solving skills to diagnose and resolve complex technical issues. Collaboration & Agile : Work collaboratively within Agile methodologies throughout the Software Development Life Cycle (SDLC) . Autonomy : Demonstrate self-motivation and self-management, proactively identifying work, handling tasks, and completing work without constant supervision. Required Skills and Experience Experience working in a SaaS environment and/or with microservices architectures . Expertise with a core language and framework (Java, C#, Python) . Experience with AWS cloud infrastructure and adherence to the AWS Well-Architected Framework . Experience with AWS and infrastructure as code using tools such as Pulumi, Terraform, or CloudFormation. Experience managing services in a Kubernetes container environment . Self-motivated and self-managing, able to proactively identify work, handle tasks, and complete work without supervision. Excellent communication, coding, and analytical problem-solving skills . Knowledge with Agile methodologies and Software Development Life Cycle (SDLC) . Mandatory Skills AWS Kubernetes Good to Have Skills Experience with CloudFormation . Experience specifically within a SaaS context.

As a member of the Snowflake team, you will have the opportunity to work alongside engineering teams, providing expert leadership and advice on secure architecture, design, and implementation. Your role will involve creating and scaling security products and services that developers love, with a focus on modern languages and technologies in a true multi-cloud/SaaS environment such as AWS, GCP, Azure, Salesforce, and more. You will also consult on AI-Security best practices, collaborate on identifying & mitigating AI-specific risks, and lead with code, automation, and data in all your endeavors. Your contributions will extend across partner teams, with strong support from the business. To excel in this role, you should have experience in building an application security program and a clear vision for its improvement. With over 8 years of experience in threat modeling and secure architecture, you should possess real-world expertise in basic security concepts like Identity, Data protection, Monitoring, and IR in cloud services. Previous experience in working with off-the-shelf SaaS products and services, as well as exposure to AI security strategies and governance frameworks, will be valuable assets. Your ability to manage yourself effectively, learn and identify bugs in various languages (such as Java, JavaScript, Go, and Python), and your hands-on development skills in these languages will be essential. Additionally, expert knowledge of security testing tools and techniques, awareness of industry trends in the Cyber Security world, and strong communication skills for cross-functional collaboration are key attributes for success in this position. Snowflake is experiencing rapid growth, and we are expanding our team to support and accelerate this growth. We are seeking individuals who align with our values, challenge conventional thinking, drive innovation, and contribute to building a successful future for themselves and Snowflake. If you are interested in making a significant impact in the field of cyber security and joining a dynamic team, we invite you to explore opportunities with Snowflake. For detailed information on salary and benefits for positions located in the United States, please visit the job posting on the Snowflake Careers Site at careers.snowflake.com.,

As a member of the Snowflake team, you will have the opportunity to work alongside engineering teams, offering expert leadership and guidance on secure architecture, design, and implementation. Your role will involve creating and scaling security products and services that are developer-friendly and in high demand. You will be tasked with enhancing your skills in securing modern languages and technologies within a multi-cloud/SaaS environment, including AWS, GCP, Azure, Salesforce, and other platforms. Additionally, you will provide consultation on AI-Security best practices and collaborate on identifying and mitigating AI-specific risks. Leading with a focus on code, automation, and data is essential in driving security impact across partner teams, with strong business support. You should have prior experience in building application security programs and possess a clear vision for its improvement. An extensive background (8+ years) in threat modeling and secure architecture is required, along with practical experience in basic security concepts such as Identity, Data protection, Monitoring, and Incident Response in cloud services. Previous exposure to off-the-shelf SaaS products and services is also beneficial. You should be well-versed in AI Security strategies and Governance frameworks, with a proven ability to self-manage and deliver results. A proficiency in identifying bugs across various programming languages, including Java, JavaScript, Go, and Python, is essential. Hands-on development experience in at least one of these languages is preferred. Expertise in security testing tools and techniques, as well as a thorough understanding of industry trends in the Cyber Security field, is required. Strong communication skills and the ability to work collaboratively across functions are essential, with a track record of delivering results and demonstrating ownership. Snowflake is experiencing rapid growth, and we are expanding our team to support and drive this growth further. We are seeking individuals who align with our values, challenge conventional thinking, drive innovation, and envision a future with both personal and organizational growth. If you are ready to make a substantial impact, we invite you to explore the opportunities at Snowflake and join us on our journey of innovation and success. For further details regarding job opportunities in the United States, please refer to the job posting on the Snowflake Careers Site at careers.snowflake.com.,

You will be joining Oracle NetSuite, where the belief in the permanence of cloud technology is shared by over 20,000 customers. The company advocates for businesses to operate without the burden of traditional data centers and costly staff. NetSuite aims to make businesses lean, efficient, and agile by offering a cloud-based, unified system that drives unprecedented capabilities for business growth. Established in 1998 as a pioneer in cloud ERP, Oracle NetSuite's global business unit has revolutionized customer operations, eliminating the high costs and inefficiencies associated with on-premise systems. Working at Oracle NetSuite requires dedication and smart work. The company values fierce competitors and fearless trailblazers who are willing to take action and celebrate success. The role of Practice Manager within the NetSuite GBU Professional Services team is crucial. As a Practice Manager, you will be responsible for managing and nurturing the Project Management and Consulting community, overseeing delivery risks, and ensuring compliance with delivery methodologies and standards. Your success will be measured by team performance, improvements, effective risk management, revenue generation, and customer satisfaction. Key Responsibilities: - Ensure team meets billable utilization targets - Achieve quarterly PS revenue targets - Collaborate with Account and Client Management teams to drive user adoption of NetSuite - Manage executive-level customer relationships and oversee NetSuite implementation - Lead project staffing and resource scheduling on consulting engagements - Train, mentor, and manage a team of resources - Provide coaching and mentorship for resources" career development - Manage day-to-day administrative tasks - Support presales activities and solution delivery projects - Analyze demand for Practice skills and ensure appropriate resource availability - Promote Professional Consulting Services portfolio and global offerings - Work with Resourcing and Demand to allocate practice resources effectively - Set objectives, review performance, and develop Project Manager/Consultants - Define project scopes, expectations, and financial plans - Manage recruitment, attrition, and training budget for the Practice - Operate in accordance with Oracle's HR policies and procedures Preferred Qualifications: - 10-12+ years of systems applications consulting experience - Proven leadership in Professional Services Delivery with revenue responsibility and staff management - Strong Retail and/or Wholesale Distribution vertical application solution experience - Ability to translate customer business requirements into software solutions - Account Management and business development skills - Exceptional communication and client management abilities - Experience in Change Management and Business Process Mapping - Previous services sales experience, preferably at the C level - Consulting and management experience in a SaaS environment is advantageous This is a night shift role from 6 PM to 3 AM IST.,

Job Overview: We are seeking an experienced and driven Brand Marketing Leader to join our team. This individual will be responsible for developing and executing comprehensive brand strategies, marketing plans, and product innovations to drive revenue and product growth. The ideal candidate is comfortable working cross-functionally, leveraging data-driven insights to ensure brand consistency across all platforms, and optimizing go-to-market (GTM) strategies. Key Responsibilities: Develop and implement brand strategies that align with company objectives and drive growth. Coordinate cross-functionally with product, sales, and technology teams to ensure consistency in brand messaging and decisions across all channels. Lead the execution of go-to-market strategies for new product launches and market expansions. Analyze and report on brand performance metrics, providing data-driven insights and ROI analysis to refine strategies. Monitor consumer trends, competitive landscape, and market shifts to inform strategic decisions. Develop and optimize pricing, positioning, and distribution strategies to maximize profitability and market share. Drive revenue growth by collaborating with sales teams, designing effective marketing campaigns, and expanding customer engagement initiatives. Lead and manage a team of inside sales, PR, and social media professionals to achieve KPIs and enhance brand visibility. Oversee social media and public relations efforts to strengthen brand positioning and reputation in the market. Collaborate with tech and support teams to ensure smooth implementation of marketing campaigns and brand consistency across digital platforms. Ensure continuous innovation by introducing new marketing strategies, channels, and approaches to adapt to changing market conditions. Qualifications: Bachelors degree or equivalent in Marketing, Business, or related fields (MBA preferred). 3+ years of experience in brand management, marketing, or similar roles. Proven track record of developing and executing successful go-to-market strategies. Strong analytical skills with the ability to derive insights from data and adjust strategies accordingly. Experience working cross-functionally with teams across sales, product, and technical departments. Excellent verbal and written communication skills, with the ability to articulate brand vision to stakeholders at all levels. Demonstrated leadership skills, with experience managing and mentoring teams. Strong project management skills and attention to detail. Experience with digital marketing, social media management, and PR. Ability to thrive in a fast-paced, dynamic environment with changing priorities. Preferred Skills: Knowledge of the latest marketing automation tools, CRM platforms, and data analytics software. Experience with influencer marketing and strategic partnerships. Familiarity with performance marketing and customer lifecycle strategies. Experience in B2B marketing, product marketing, or SaaS environment. Ability to innovate and drive new marketing approaches that challenge industry norms. This role offers a unique opportunity to shape and grow our brand while collaborating with key teams to deliver impactful strategies that resonate in the market. If youre passionate about brand building, driving growth, and executing on strategic marketing initiatives, wed love to hear from you!,