Routing & Procurement- SMS

Job Description: 1. Carrier Relationship Management: Build and nurture relationships with SMS carriers, including negotiation and execution of agreements, pricing, and service level commitments. 2. Performance Monitoring: Track and analyze carrier performance metrics, ensuring compliance with service level agreements (SLAs) and quality standards. Identify and address any issues or discrepancies promptly. 3. Routing Optimization: Optimize SMS routing and delivery based on carrier capabilities, network performance, and cost-efficiency. Continuously assess and improve routing strategies to maximize deliverability and minimize latency. 4. Compliance and Regulatory Oversight: Stay updated with local and international regulations governing SMS communications. Ensure carrier compliance with legal and regulatory requirements, including privacy and data protection. 5. Revenue Growth: Identify opportunities to expand SMS services through carrier partnerships. Collaborate with sales and business development teams to drive revenue growth by leveraging carrier relationships and exploring new market opportunities. 6. Industry Monitoring: Keep abreast of industry trends, competitor activities, and emerging technologies in the SMS and telecom sector. Provide insights and recommendations for business strategy and product development based on market intelligence. 7. Cross-functional Collaboration: Collaborate with internal teams such as Operations, Product, and Engineering to align carrier requirements, troubleshoot technical issues, and ensure seamless integratiotion of carrier services. 8. Reporting and Analysis: Prepare regular reports and presentations on carrier performance, key metrics, and business insights. Provide recommendations for performance improvements and cost optimization based on data analysis. 9. Collaborate with cross-functional teams, including operations, finance, and legal, to identify procurement needs, specifications, and requirements. 10. Monitor and analyze market trends, prices, and supplier performance to identify cost-saving opportunities and drive continuous improvement. 11. Conduct regular supplier performance evaluations, addressing any issues or non-compliance with established agreements.  Key Qualifications: Education: Bachelor's degree in Business, Telecommunications, or a related field/ MBA in operation, Marketing. Additional relevant certifications or qualifications are a plus. Experience: 3-6 years’ experience in carrier relations, telecom, or messaging industry, preferably in SMS services.  Key Skills • Strong understanding of SMS industry dynamics, including routing, carrier interconnections, and industry regulations. • Excellent negotiation, communication, and interpersonal skills to build and maintain relationships with carriers. • Familiarity with SMS platforms, protocols (SMPP, HTTP, etc.), and telecom network infrastructure.