4 Request Management Jobs

At Tide, we are dedicated to building a business management platform that is tailored to save time and money for small businesses. We offer our members not only business accounts and banking services, but also a wide range of administrative solutions that are interconnected, spanning from invoicing to accounting. Since our launch in 2017, Tide has grown to serve over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters located in central London, and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, we are a team of over 2,000 employees. Tide is committed to continuous growth, constantly exploring new products and markets, and seeking individuals who are passionate and driven to join us in our mission to empower small businesses, helping them save time and money. The Information Technology (IT) team at Tide serves as the backbone of our organization, ensuring the seamless and secure operation of our technology infrastructure. Our mission revolves around empowering employees through the provision of reliable and innovative IT solutions that enhance their efficiency in achieving their goals. We are dedicated to upholding a robust and secure IT infrastructure, proactively addressing technical challenges, and delivering exceptional support to cultivate a digitally driven and collaborative work environment. As the IT Workplace Operations Lead, your role will encompass guaranteeing a seamless, secure, and scalable IT experience for our global and hybrid workforce. This position requires a blend of hands-on technical execution and strategic leadership. You will play a pivotal role in guiding a high-performing team that offers support to our employees across various locations. Your responsibilities will include leading and managing IT operations for both in-office and remote teams, overseeing IT service management processes, mentoring and developing the IT Operations team, managing IT infrastructure and endpoint systems, ensuring seamless employee experience, collaborating with cross-functional teams, driving automation and process efficiency, owning reporting and performance tracking, and ensuring compliance with company policies and security protocols. To excel in this role, you should possess a proven track record of leading IT Operations, experience in implementing ITIL-based processes, expertise in modern IT tools, proficiency in driving automation initiatives, the ability to balance operational demands with strategic improvements, strong communication skills, and a passion for enabling productivity and scalability through strong IT foundations. Tide is an inclusive environment where diversity is celebrated, and everyone's voice is valued. We are united as One Team, working together transparently to achieve our goals. Your personal data will be handled in accordance with Tide's Recruitment Privacy Notice for recruitment purposes.,

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have

Lead the design, development, and implementation of ServiceNow solutions. Strong HRSD SN experience (OOTB and processes) Expertise with ServiceNow Human Resource Service Delivery application in HR Case management, HR lifecycle events (On-boarding, offboarding etc.), Content Management, Employee Centre Pro. Experience with a full HRSD suite implementation Good to have if experienced with OOTB Workday Spoke integration Experience with GRC Module implementation is preferred Extensive experience creating custom Widget using html, CSS, bootstrap, AngularJS etc Understands the security posture of platform and work towards strengthening the compliance level Collaborate with Business Analysts to translate business requirements into technical solutions. Will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup Will also be responsible to develop, implement and manage ServiceNow solutions on GRC module Should have knowledge of Agile methodologies. Good to have knowledge on Workspaces. Ensure that quality reviews are complete, and coding standards are met contributing to continual improvement initiatives. Provide technical leadership in the integration of ServiceNow with other enterprise systems. Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal. Experience in Service Now SOAP and REST Integration Ability to recognize potential and actual issues and identify opportunities for improvement in the implementation. Ability to find defects and effectively report them. REQUIRED QUALIFICATIONS: Bachelors degree in computer science, engineering, business, or comparable studies 10-14 years of experience in Software Development. HRSD implementation certificate is must ServiceNow Administrator Certification ServiceNow Developer Certification GRC: Integrated Risk Management (IRM) Implementation certificate (Good to have) 4+ years in a technical leadership role Awareness of software quality, strong analytical and conceptual skills Excellent documentation and communication skills and strong attention to detail required. Demonstrate strong ability to evaluate constraints, risks, and dependencies.

Job Overview As part of our Booking Holdings India team, you will have the opportunity to be a part of the worlds leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. We believe that the passion and talent of our people is our strength it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated. As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. What youll be doing: Provide technical support to employees of Booking Holdings brands face to face and remote through phone, chat and email. Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user. Carry out local onsite maintenance tasks Liaise with local stakeholders upon needs to guarantee the regular running of business operations Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution. Display knowledge of our internal organization by finding the right person that can assist in solving the issue. Balance and prioritize multiple tasks from different sizes and business importance. Document and contribute to the knowledge base. Prepare computer hardware Provide administrative maintenance on user accounts Engage in interaction to resolve issues together with the team. Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested. Hybrid work per policy What youll bring: Primary skills 1 to 3 years of experience including providing first line IT technical support. Bachelors degree or Diploma in a relevant field Advanced troubleshooting experience both on site and remote. Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications. Experience with Laptop hardware troubleshooting in an enterprise environment: both Mac and Windows. Experience with ABM, Jamf, Autopilot, Intune suite for product registration and imaging. Experience with any ticketing system, preferably ServiceNow Experience in L1 support of standalone and network printers. Experience in Google Suite in an enterprise environment: Gmail, Calendar, Drive, Settings, Google Groups Experience in Okta identity, MFA, SSO Understanding of and experience with TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser. Experience in Zoom admin Knowledge of ITSM: Incident management, request management Excellent interpersonal, communication, articulation skills Acceptable English language skills in English (written and verbal). Team player and ability to work independently with limited supervision. Highly disciplined and motivated: a self-starter who is able to both work independently and as a member of the team Motivated and happy to work in a fast paced environment Able to navigate ambiguities and drive for process improvement Constantly demonstrates ownership and proactiveness in seeking to improve and optimize in anything related to their and their teams work. Business Awareness and ability to prioritize decisions in favor of the business. Ability to work in shifts as we scale up to support global employees. Additional preferred CompTia A+ certification ITIL 4.0 Foundation certification Knowledge of Microsoft Office suite Understanding of and experience with Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service. Experience with mobile devices: phones and tablets.