(Remote) Associate, Business Operations - FRM & Dispute Management

About Us:

MatchMove is a leading embedded finance platform that empowers businesses to embed financial services into their applications. We provide innovative solutions across payments, banking-as-a-service, and spend/send management, enabling our clients to drive growth and enhance customer experiences.

Are You The One?

Do you have a keen eye for detecting fraud, managing chargebacks, and mitigating payment risks? Are you experienced in handling disputes and ensuring secure transactions in the fintech space?  

We are seeking a motivated and detail-oriented Associate to join our Fraud Risk Management team, specializing in dispute handling for the Philippines. The successful candidate will be responsible for monitoring issuer-related transactions, detecting and preventing fraudulent activities, and managing chargeback and dispute resolution processes. This role requires a strong analytical mindset, attention to detail, and the ability to work in a fast-paced environment while ensuring compliance with regulatory and operational guidelines.

If you're ready to take on the challenge of safeguarding transactions while ensuring compliance, then this role is for you!

Your responsibilities will include:

• Monitor real-time transaction queues to detect and prevent high-risk and suspicious activities.
• Analyze transactions to identify fraudulent behavior, including account takeovers, friendly fraud, theft, and money laundering.
• Conduct in-depth investigations of suspicious activities and escalate for further review or action as necessary.
• File Suspicious transaction reports (STR) with relevant authorities, ensuring compliance with regulatory requirements.
• Monitor user behavior to identify unusual or suspicious patterns and activities.
• Manage and resolve queued transactions promptly, minimizing potential financial losses while adhering to service level agreements.
• Liaise with financial institutions and customers to validate transaction authenticity and manage authorizations. Continuously update and refine fraud detection models.
• Identify and mitigate fraud trends by analyzing transaction and user behavior patterns.
• Recommend and implement process improvements to combat evolving fraud, money laundering, and compliance challenges.
• Maintain confidentiality and integrity of all information collected during investigations.
• Handle reconciliations across various data sources and perform data analysis to support fraud risk assessment.
• End-to-end handling of chargeback activities and dispute resolution.
• Work closely with technology teams to raise fraud-related red flags, share investigative data, and support root cause analysis.
• Provide ad-hoc support on operational and compliance-related requirements.

Requirements:

• 3 - 7 years of experience on the issuer side transaction monitoring and chargeback handling.
• Strong analytical and problem-solving skills with keen attention to detail.
• Proficiency in using fraud detection tools and systems.
• Good understanding of operational processes in a Fintech firm, Payment Gateway, or E-wallet environment.
• Experience in transaction monitoring, risk assessment, and fraud prevention techniques.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Self-starter with the ability to work independently and handle fast-paced, dynamic environments.
• Ability to think critically, innovate, and contribute to process improvements.
• Strong teamwork and organizational skills.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.

MatchMove Culture:

• We cultivate a dynamic and innovative culture that fuels growth, creativity, and collaboration. Our fast-paced fintech environment thrives on adaptability, agility, and open communication.
• We focus on employee development, supporting continuous learning and growth through training programs, learning on the job and mentorship.
• We encourage speaking up, sharing ideas, and taking ownership. Embracing diversity, our team spans across Asia, fostering a rich exchange of perspectives and experiences.
• Together, we harness the power of fintech and e-commerce to make a meaningful impact on people's lives.
• Grow with us and shape the future of fintech and e-commerce. Join us and be part of something bigger!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to:

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).