RB - Affluent Business:Burgundy Service Relationship Manager

With more than 4100 domestic branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and servicesAbout the RoleThe Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. The center of all client engagements will be to ensure superior customer experienceKey ResponsibilitiesDevelop and maintain business relationships with select group of customers through individualized customer serviceHandle customers queries and provide superior service to the mapped customersEnsure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met e.g. timely checking of account opening documentation, opening of accounts etc.Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfactionManage customer escalations and ensure customer grievance redressalMaintain complete customer profile including the risk profile, demographics and assets in the bankDeepen the existing relationships by cross selling the Banks products and services/ third party investment productsIdentify potential customers who can be sold tailored products to enhance product penetrationAcquire new customers by converting referral leadsAchieve targets as assigned by the organization on a monthly basisRecord and track all engagement activities through the CRM systemComply with KYC/SEBI rules, regulations, and legislation governing the BankQualificationsGraduation/ Post graduation from a recognized institute6-10 years managing High Net worth clientsRole ProficienciesKnowledge of banking products and servicesAbility to manage complex client situationsGood communication (both verbal and written) skill in both English and the local languageAbility to handle pressure and meet deadlinesGood networking and relationship building skills