Queue Co-ordinator

DUTIES AND RESPONSIBILITIES

• Fully functional and self-directed
• Provides formal mentorship
• High complexity assignments- owner
• Moderate complexity assignments – owner (1 or >)
• Low complexity assignments – provide oversight/review
• Regularly lead self and others and/or established as Product SME and/or established as specialist
• Sees the whole picture and adjusts work accordingly
• Determines need for and Responsible for installing and configuring server operating systems and build/utilize OS provisioning repositories where available
• Writes batch and shell scripts for computer systems automation and information gathering.
• Review computer systems performance and identify, recommend and implement corrective actions
• Documents server design run books and mentors other with less experience
• Develop guidelines and installation instructions for software programs and code upgrades
• Build Operating system patch deployment schedules to efficiently execute mass patch deployments
• Build code deployment methodologies and create run books for others to utilize
• Responsible for storage configurations and general understand of SAN Storage and tools
• Participate in the execution of Disaster Recovery exercises and own specific server tasks
• Possess a full understanding of server hardware components, including blades, enclosures and/or physical servers
• Knowledgeable with network design, components and computer systems interactions

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS
Required

• Typically requires a minimum of 4 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
• OS Platform Requirements (varies on OS platform of position):
• Windows 3+ years hands on administration of Windows OS environments
• VMware 3+ years hands on administration of VMware environments
• Linux 3+ years hands on administration with RHEL or other Linux environments
• HPUX 3+ years hands on administration of HP-UX OS environments
• Solaris 3+ years hands on administration of Solaris OS environments
• AIX 3+ years hands on administration of AIX OS environments

Preferred

• ITIL Foundations Certified
• Understands the competitive landscape from both a business and technical perspective
• OS Platform Preferred Requirements (varies on OS platform of position):
• Windows: Microsoft Certified Technology Specialists ﴾MCTS﴿, Microsoft Certified Professional (MCP)
• VMware: VMware Certified Professional – VCP
• Linux: Red Hat Certified System Administrator
• HPUX: HP-UX Certified System Administration
• Solaris: Oracle Solaris 10 System Administrator Certified Professional
• AIX: IBM Certified System Administrator – AIX 7

Travel %
10%-20%