Quality Manager

Job Title:

Manager

Department:

Quality & Medical Services

Reporting To:

AVP & Head - Quality & Medical Services

Job Objective:

To ensure regular and continuous improvement in the quality of patient care in hospital beyond Quality accreditation.

Job Responsibilities

•Interpretation and implementation of quality assurance initiatives as per JCI/NABH standards
•Development and implementation of departmental policies and Procedures, as per JCI/NABH norms•To ensure compliance and continual improvement by undertaking audits such as facility and documentation audits•Adopting an approach to Quality improvement that includes planning the process for improvement, setting priorities for improvement, assessing Quality systematically, implementing improvement activities based on assessment, and maintaining achieved improvements•Ensure ongoing documentation of mandatory requirements by JCI and NABH

• Reviews incoming incident reports for completion and accuracy and flags for follow up
• Ensure that meeting calendars of all committees are made and conducted

•To co-ordinate with head of quality to generate minutes of meeting and ensure closure
•To co-ordinate for internal audits for various departments•Compile and analyze data of various KPIs•Ensure compliance to medical records ongoing basis

•To co-ordinate with head of quality for implementation of various quality improvement tools such as RCA, FMEA, etc
•To have thorough understanding of standard operating procedures•To keep track of all mandatory training related to quality and safety•To facilitate annual mock drills•Hazardous materials management and data management•Coordinated and design various forms and formats•Any other duties assigned by the reporting manager

Experience and industry preference

• JCI and or NABH accreditation survey experience as a core quality team member is required
• At least three to five years of experience in a tertiary care hospital

Knowledge and skills

• Proficiency in Excel, PowerPoint and Microsoft Office
• Excellent written and verbal communication skills
• Excellent organizational and time-management skills
• Excellent stakeholder management skills
• Decision-making, problem solving, and conflict resolution skills

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person