Quality Head

Position

Experience

Education

Job Location

Key Responsibilities:

1. Develop, implement, and maintain the companys Quality Management System (QMS) in compliance with ISO standards and regulatory requirements.

2. Establish and enforce quality policies, procedures, and work instructions to ensure consistent product quality and compliance with customer specifications.

3. Define quality standards, inspection criteria, and testing protocols for incoming materials, in-process checks, and finished goods.

4. Conduct regular internal audits to ensure adherence to quality standards and identify areas for improvement.

5. Implement quality control tools such as Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), and Root Cause Analysis (RCA).

6. Oversee inspection, testing, and measurement activities to verify product conformity and detect defects or non-conformities.

7. Define supplier quality requirements, assess supplier performance, and conduct supplier audits to ensure compliance.

8. Collaborate with procurement and supply chain teams to address supplier-related quality issues and drive improvements.

9. Monitor customer complaints, feedback, and returns to identify trends and lead corrective and preventive actions.

10. Liaise with customers on quality matters, support audits, and ensure timely resolution of customer concerns.

11. Lead continuous improvement initiatives such as Lean, Six Sigma, and Kaizen to enhance product quality and reduce process variation.

12. Promote a culture of continuous improvement by training and mentoring employees across departments.

13. Work closely with engineering, production, procurement, and sales teams to solve quality-related challenges.

14. Act as a quality liaison across departments to ensure alignment with organizational quality objectives.

15. Stay updated on relevant regulatory requirements, industry standards, and quality best practices.

16. Ensure company-wide compliance with applicable regulations and standards through robust quality management systems.

Core Competencies (Technical & Functional)

1. Quality Management System (QMS) – Strong knowledge of ISO 9001/14001/45001 and experience in implementing and maintaining QMS.

2. Statistical Process Control (SPC) – Practical application of SPC techniques for process monitoring and improvement.

3. Root Cause Analysis (RCA) – Competence in identifying and eliminating the source of product/process issues.

4. FMEA (Failure Mode & Effects Analysis) – Ability to evaluate risk in processes and products proactively.

5. Internal and Supplier Audits – Experience in conducting audits, identifying non-conformities, and implementing corrective actions.

6. Regulatory & Standards Compliance – Deep understanding of relevant national/international quality regulations and industry certifications.

7. Supplier Quality Management – Ability to assess, qualify, and improve supplier processes and product quality.

Behavioral Competencies

1. Attention to Detail – Ensuring thoroughness in inspections, documentation, and audits.

2. Accountability – Taking ownership for quality performance and outcomes.

3. Customer Orientation – Responding effectively to customer feedback, audits, and complaints.

4. Integrity & Ethical Practice – Upholding compliance and ethical standards in all quality decisions.

5. Resilience & Patience – Handling repeated audits, complaints, and systemic issues with persistence.

Analytical Competencies

1. Data-Driven Decision Making – Using quality metrics, SPC, and audit findings to guide improvements.

2. Corrective & Preventive Action (CAPA) – Identifying root causes and ensuring long-term solutions.

3. Trend Analysis & Reporting – Monitoring feedback, complaints, and quality KPIs for improvement insights.

4. Risk Assessment – Assessing potential risks in materials, suppliers, and internal processes.

Leadership Competencies

1. Team Management & Mentoring – Leading the quality team, developing skills, and nurturing a quality mindset.

2. Cross-Functional Collaboration – Working with engineering, production, procurement, and sales to drive quality initiatives.

3. Strategic Thinking – Aligning quality goals with company strategy and long-term objectives.

4. Change Management – Driving adoption of quality tools (Lean, Six Sigma, Kaizen) and process improvements.

5. Communication Skills – Effectively conveying quality expectations internally and externally (e.g., customers, auditors).