Quality Compliance Officer

We're Hiring: Senior Compliance Officer – International BPO (Sales)

Location: Salt Lake, Kolkata

Shift: 6:00 AM – 3:00 PM (Half-day on Saturdays)

Salary: Up to ₹4–7 LPA

Experience: 5+ years in BPO Sales Compliance (Australian Energy experience preferred)

We are seeking a results-driven and detail-oriented Sales Compliance Officer to ensure our sales operations are fully compliant with all internal policies, client guidelines, and international regulatory standards. This role is critical in minimizing compliance risks related to telesales, upselling, and lead generation.

The ideal candidate will have a solid understanding of international compliance frameworks and experience monitoring high-volume outbound/inbound sales campaigns in a BPO environment.

What You’ll Do:

✅ Monitor sales calls and processes for compliance with legal and client-specific regulations

✅ Identify and address misrepresentation or unethical sales behavior

✅ Conduct audits, risk assessments, and implement corrective actions

✅ Create and update SOPs, call scripts, and verification protocols

✅ Train sales teams on compliance standards and best practices

✅ Collaborate with legal, HR, and operations to align processes

✅ Stay up to date with international sales and data protection laws

What We’re Looking For:

• Minimum 5 years in compliance in international BPO
• Strong knowledge of sales regulations and quality standards
• Experience in Australian energy sales preferable.
• Excellent communication, audit, and report-writing skills
• Detail-oriented with a strong sense of integrity

If you're passionate about upholding ethical sales practices and thrive in a compliance-focused environment, we’d love to hear from you!

Apply now or reach out at hr.sales.kol@telemindsinfotech.com or 7044664504 for more details.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹6,500,000.00 per year

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person