Project Management - Customer Service Relationship

We are seeking a dynamic and detail-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for end-to-end customer service management, including front-office coordination, visitor support, budgeting, and security oversight for new projects. This role plays a critical part in enhancing customer satisfaction through seamless service delivery and operational excellence.

Key Responsibilities:

Customer Service & Front-Office Management:

• Allocate and manage customer meeting rooms as per scheduling requirements.
  
• Provide timely badge access, arrange shuttle services, and coordinate meals for visiting customers.
  
• Maintain decorum and professionalism at the front office and customer-facing areas.
  
• Conduct regular audits of customer office spaces, identify service gaps, and drive improvements.
  

Budgeting & Cost Control:

• Prepare and manage budgets based on customer requirements.
  
• Collect and review quotations for all project stages; coordinate with internal teams for final approvals.
  
• Analyze quotations, track cost changes, and work closely with customers for BPO approvals before build stages.
  
• Drive cost control and efficiency across customer-related and new project security processes.
  

Customer Reception & NPI Support:

• Manage customer reception processes for NPI (New Product Introduction) projects shuttle dispatch, food/dining coordination, and access control.
  
• Ensure the overall customer experience is smooth and professional during site visits and project meetings.
  

Facility & Environment Management:

• Audit customer-facing rooms and office areas to ensure alignment with brand and operational standards.
  
• Coordinate with maintenance teams to plan and implement necessary upgrades and refurbishments.
  

Security Management for New Projects:

• Plan and monitor security processes during the early build stages of new engineering projects.
  
• Ensure zero data leakage or security incidents during project builds.
  
• Collaborate with stakeholders to summarize abnormalities and propose improvements.
  
• Monitor and control security-related costs during the R&D stage.
  

HR & Admin Reporting:

• Support departmental administrative tasks, including attrition tracking and report generation.
  

Qualifications & Skills:

• Graduate in Business Administration, Hotel Management, or a related field.
  
• 2–5 years of relevant experience in CSR/Admin/Budget/Security roles.
  
• Strong interpersonal and communication skills.
  
• Proficiency in MS Office (Excel, PowerPoint, Word).
  
• Strong analytical and budgeting skills.
  
• Experience in front-office operations and visitor management preferred.
  
• Knowledge of security protocols and project coordination is an added advantage.
  

What We Offer:

• Competitive salary and benefits
  
• Opportunity to work with cross-functional teams and global clients
  
• Dynamic and inclusive work environment
  
• Career development and internal mobility opportunities