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Snow Planet
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Principal Engagement Mgr

Principal Engagement Mgr

Snow Planet

7 - 14 years

9 - 16 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Solution sales Business transformation Project initiation project governance Consulting Agile Presales SOW Sales process Risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

The

Principal Engagement Manager

acts as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the approach to meet need of the client while preserving a structured process, all with the goal of accelerating adoption and driving customer business outcomes. The Engagement Manager will work with ServiceNow Sales, Solution Consulting, partners, ServiceNow Services Sellers and others to qualify, manage and close expert services opportunities. The Engagement Manager will work on the largest digital transformation opportunities with our most strategic customers.

What you get to do in this role

Support pre-sales activities like conducting sales presentations, leading scoping discussions/workshops with a focus on methodology and approach, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, Solution Architects, and Partner Sales Organizations

Build credibility/trust with core Customer account teams to ensure they engage with the Customer Excellence Group (CEG) early in the deal lifecycle and so they are comfortable with CEG leading pursuits and working with the customer on stand-alone Services deals.

Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives.

Develop deep understanding of customer requirements and translate to a high level solution, scope, approach, effort.

Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy.

Provide continuity during the pre-sales process through engagement delivery.

Assisting with the writing of SoWs with a strong focus on pre-requisites and risk management.

Gain customer approval of the SoW scope and services description through multiple walk-throughs.

Engage with internal delivery resources to request specialist scoping support where required.

Bridge between the delivery approach and technical scope and architecture.

Build project roadmaps (e.g. phasing) aligned to customers capabilities and business objectives.

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

Align delivery and Impact teams for scoped projects. Drive further license and services revenue by picking up gaps and further opportunities within the customer.

Support project initiation and planning activities to ensure seamless transition to delivery and that the agreed methodology and approach is respected through sales to delivery.

Become a part of the extended project governance team and attend check points and governance meetings.

Attend post-delivery reviews and project close out and ensure feedback is captured to refine and improve scoping.

Interlock with existing customer engaged teams, where present, to further understand where opportunities exist.

Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI powered tools, auto

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Principal Engagement Mgr