Post-Sales Onboarding Specialist HepraSuite (SaaS WorkSuite Platform)

You will be joining Hepra Solutions Pvt Ltd, the team behind HepraSuite, a next-generation all-in-one WorkSuite SaaS platform designed for growing businesses. Your mission will be to help businesses digitize and streamline operations with a simple, powerful, and intuitive SaaS platform. In your role as a Post-Sales Onboarding Specialist, you will be crucial in ensuring that new clients successfully transition to using HepraSuite. Your responsibilities will include guiding clients through configuration, training, and implementation to facilitate a smooth journey from purchase to productive usage. You will act as a trusted advisor, assisting clients in aligning HepraSuite's capabilities with their unique business processes to maximize value realization. Key responsibilities will include leading the client onboarding process, conducting training sessions for client admins and end-users, providing consultation on adapting HepraSuite to meet clients" business requirements, collaborating with Sales and Product teams, assisting with data import and customization, acting as the primary point of contact during onboarding, developing training materials and SOPs, monitoring post-go-live client usage, and providing feedback for continuous improvement. To be successful in this role, you should have a Bachelor's degree in Business, Computer Science, or a related field, along with 25 years of experience in SaaS onboarding, ERP implementation, or client training roles. Strong skills in understanding business workflows, communication, problem-solving, and technical concepts translation are essential. Experience with SaaS tools, API integrations, and change management would be advantageous. By joining us, you will be part of a fast-growing SaaS company, working with a passionate team, and having the opportunity to grow into Customer Success Manager or Product Specialist roles. Success in this role will be reflected in clients being fully onboarded within agreed timelines, high client satisfaction scores, low post-go-live support issues, and strong client adoption rates across HepraSuite modules. The location and work model are flexible, with onsite, hybrid, or remote arrangements available for the right candidate.,