Customer Relationship Manager (CRM) AV Groups

2.0 - 6.0 years

0 Lacs

raipur

On-site

The job involves being the main point of contact for customers after their booking, ensuring prompt resolution of customer queries, issues, and requests. You will need to coordinate between the sales team and customers to facilitate a smooth transition from pre-sales to post-sales. Additionally, you will assist in managing customer databases, lead status, and feedback collection, as well as updating and managing CRM software with all client interactions and activities. Your responsibilities will also include ensuring accurate documentation and adherence to company policies and RERA guidelines. This will involve working closely with legal and accounts teams for document review and approvals. Furthermore, you will be responsible for coordinating possession formalities, handover kits, and ensuring customer satisfaction during property handover. Gathering feedback and suggestions for service improvement will also be part of your role. Key skills and competencies for this position include excellent communication and interpersonal skills, knowledge of CRM tools such as Salesforce and Zoho, proficiency in MS Office, the ability to handle multiple clients and prioritize tasks, and strong customer service orientation with effective follow-up skills. Candidates should have a graduate degree in any discipline, with an MBA being preferred for managerial roles. Prior experience in real estate CRM is highly desirable. This is a full-time, permanent position with a day shift schedule. Proficiency in English is preferred, and the work location is in person.,

Posted 4 days ago

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MANAGER - COMPLIANCE NJ India Invest

5.0 - 9.0 years

0 Lacs

surat, gujarat

On-site

The primary role of this position involves drafting and executing all Rental Agreements and related documents for branch properties across various cities in India. This includes ensuring timely renewals, computing and determining monthly rents, handling Lease Termination and Possession processes, and coordinating with Branch managers, owners, and advocates. Additionally, the role involves collaborating with local lawyers for property title scrutiny, drafting resource sharing agreements with group companies, and managing documentation for real estate transactions and revenue record entries. In addition to the primary responsibilities, the job also includes maintaining and updating various MIS records as required and undertaking other tasks assigned by superiors. The ideal candidate for this role should have 60 months of experience and hold a BL/LLB qualification. The job is based in Surat and falls under the Compliance function. Please note that the job does not specify any preferred gender or area of expertise. Audio / Video Profile is not applicable for this role.,

Posted 1 week ago

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