Oracle BRM Operations Lead

We are seeking an experienced and proactive Oracle BRM Operations Lead to oversee the operational management and optimization of our Oracle Billing and Revenue Management (BRM) platform. The ideal candidate will bring deep technical knowledge of BRM and its ecosystem, along with strong leadership and incident management skills to ensure uninterrupted revenue operations.
Interview Mode : 2 rounds VirtualWork Location : Mumbai / Hyderabad / Bangalore / Gurgaon / Noida,Greater Noida (WFH)

Key Responsibilities :

- Lead day-to-day operations of the Oracle BRM platform across production and non-production environments.
- Ensure system health, availability, and performance of BRM components including Pipeline, DM, CM, PCM, and Infranet.- Manage incident, problem, and change management processes in compliance with ITIL practices.- Oversee billing cycles, invoicing runs, rating operations, and collections processes.- Perform root cause analysis for system issues and ensure timely resolution.- Collaborate with DevOps, infrastructure, and application support teams.- Drive automation and process improvements for operational efficiency.- Maintain BRM patches, updates, and coordinate upgrades or migrations.- Provide mentorship and technical guidance to junior support staff.- Act as a single point of contact during major incidents and outages.Required Skills & Qualifications :

- Having exp in Oracle BRM 7.5 / 12 architecture and modules.
- Hands-on experience with Pricing Center, Customer Center, Pipeline Manager, Infranet utilities.- Working knowledge of Unix/Linux, Shell scripting, Oracle DB, and WebLogic.- Familiarity with integration of BRM with CRM, mediation, and payment systems.- Solid understanding of billing cycles, rating logic, invoicing, GL, and revenue recognition.- Experience with monitoring tools (OEM, Nagios, etc.) and automation scripts.- Strong communication, incident management, and stakeholder coordination skills.- ITIL Foundation certification preferred.Preferred Qualifications :

- Experience in Telecom domain (Prepaid/Postpaid operations).
- Exposure to cloud-native BRM deployments (OCI or hybrid cloud).- Knowledge of Agile and CI/CD pipeline tools.