Operations Support Lead, Compute

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  

Preferred qualifications:

• 3 years of experience in people management, supervision, or team leadership.
• 3 years of experience driving process improvement.
• Experience in Trust and Safety or developer relations, customer support and with Analytics.
• Experience working on complex executive escalations and remediation and working with Global distributed teams.
• Excellent communication skills, with the ability to effectively convey strategic perspectives to executive management.
  

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.The Developer Support team, within Trust and Safety Compute, aims to build trust and minimize friction with the most critical developers within the ecosystem, while also mitigating regional specific user harm. We do this through proactive management and consultation of developers’ policy issues, ongoing outreach and education, identifying sensitive risk areas, and providing a positive publishing experience for our developers.We prioritize user experience, promote developer success through consistency and trust, and make the mobile experience the safest it can be across Play, Android and Chrome Web stores.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Lead the regional operations team, deliver on agreed Service Level Agreement (SLA) outcomes and analyze operational trends, patterns, and insights for business decisions.
• Establish Operational accuracy, robust plans and support the formulation and execution of training and support for front-line review teams, assisting in driving process improvements for operational scale and quality.
• Collaborate with Content and AI Policy leads on program implementation, proactively managing risks and developing strategic roadmaps for adoption across teams.
• Partner with regional Operations to drive operational accuracy in the support process. Ensure teams collaborate on internal consults and process ownership.
• Establish detailed Root Cause Analysisfor known issues and roadblock. Initiate pro-active actions to avoid issues from happening.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .