Operations Supervisor - Cash Settlements

8 - 13 years

3 - 5 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • A Global Supervisor must supervise a staff of individuals with varying levels of experience and backgrounds.
  • One must be able to lead change strategies and hold staff accountable for their actions. Lead the team, with coaching and development of the staff, including personnel hiring/termination decisions, appraisals, setting and managing objectives of the group.
  • Recommend and implement changes and/or additions to department procedures to increase efficiency and/or accuracy.
  • Drive improvements to the processes and products supported.
  • Supervise daily activities and workflow of entire team and act as the escalation point for the team s work and staff issues.
  • Identify control risks and implement re-mediation plans to mitigate - participate in control reviews and remediate all risks for client accounts.
  • Develop relations with business partners and be point of contact for escalations.
  • This role deals with third party vendors, which are directly related to overall customer experience with our firm.
  • Establish strong relationships with vendors and proactively manage expectations and solutions to provide an optimum level of service to clients.
What ideal qualifications, skills & experience would help someone to be successful
  • MBA (Finance) degree required with focus on accountancy/commerce
  • 1-2 years experience as supervisor or above
  • Overall working experience of 8+ years

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