Operations Manager

As the Hospital Operations Manager, you will be responsible for overseeing the daily operations of all clinical and non-clinical departments. Your role will involve monitoring patient flow, admission/discharge processes, and waiting times to ensure efficient operations. You will also be in charge of ensuring the availability of medicines, consumables, and equipment necessary for providing quality patient care. In terms of Patient Experience, you will be required to supervise the front desk, admissions, billing, and customer service teams. It will be your responsibility to address and resolve patient grievances promptly, while also ensuring that high-quality and compassionate patient care is maintained across all touchpoints within the hospital. Your duties will also include Team Management, where you will need to recruit, train, and supervise administrative and support staff. Conducting regular performance reviews, implementing training programs, and fostering a positive and accountable work environment will be crucial aspects of this role. Compliance & Quality are essential areas that you will oversee, ensuring adherence to NABH/JCI or other regulatory standards. Maintaining accurate documentation, audits, and implementing standard operating procedures (SOPs) will be part of your responsibilities. Monitoring safety, hygiene, and infection control protocols will also be key tasks. Vendor & Inventory Management will be another aspect of your role, involving liaising with vendors, contractors, and service providers. You will oversee procurement, inventory management, and cost control to ensure efficient and cost-effective operations. Reporting & Budgeting will be essential, as you will need to prepare regular operational and financial reports. Monitoring departmental budgets and optimizing resource allocation will be critical to the financial health of the hospital. Process Improvement will also be a key focus, where you will need to identify and implement process improvements for operational efficiency. Leveraging technology for automation and enhancing the patient experience will be important for staying competitive in the healthcare industry. This is a full-time position that requires in-person work at the specified location.,