Operations Manager

About Company:

We Integra, Fast Growing, An ISO 41001:2018 & ISO 45001:2018 certified, Technology-led Integrated facility management service company. We provide integrated facility management services for Apartments, Corporates, Educational Institutions, and Industries. We have been recognized with Startup India awards, "Most Promising Brand Awards" and rated as one of the Top 10 Best Residential Facility Management Services Companies in India. We are working with 100+ premium clients across multiple cities in India.

Operations Manager for managing cluster of residential apartment communities in Hyderabad

Required Skills:

• Facility Management:

   Responsible for end to end operations, including recruitment, training, reporting & SLA based operational reviews. Strong knowledge on MEP technical services areas preferred.

• People management

  : Mentoring, Training & Grooming people. Ability to handle manpower in an effective way and specify tasks and effective utilisation of the available resource.

• Technical Management:

  Strong knowledge on Diesel Generator, Fire Fighting Systems, Water treatment Plant (STP & WTP, RO), Swimming Pool, Motors/Pumps etc. Understanding of AMC & SLA definition.

• Customer handling:

  Handling SLA & Escalation to exceed customer expectations, frequent site visit as the role is client facing.

• Leadership Skills:

   Supervise and coordinate all activities related to facility services, identify process improvements and delivering significant value to the customers.

• Strong Communication:

   Excellent writing and verbal communication skills, the ability to interact credibly with all levels in an organization, tailoring communications effectively for facility managers, clients and leadership team.

• Strong Presentation Skills:

   Prepare monthly operation metrics, present to leadership team. Presents accomplishments at Open House meeting / AGM meeting on behalf of company.

• Business Development:

   Coordinate with sales team for lead generation, revenue generation, new project survey & new client acquisition.

• Project Management:

  Good experience in managing multiple projects, conduct regular reviews both offline/online & track the closure of action items. Present the monthly score card to Management.

Job Requirement:-

• Report to Business Head – Operations.
• Ensure maximum profitability (P&L) of the contract
• Should have managed at least 20+ facility managers directly
• Should be able to manage at least 20+ sites (residential, commercial)
• Review monthly MMR for each site & action items closures
• Manage contract renewals
• Execute monthly random site audits
• Obtain monthly customer feedback
• Evaluate daily facility reports & take corrective actions
• End to end sites management includes operation and payment
• Work with HR to conduct training programmes for key staffs
• Liasioning with government bodies
• 30 to 40% travel is required within Hyderabad

Additional Details:

Job location: Hyderabad

Industry Type: Residential Facility Management

Role Category: Operations

Job Type: Full-time, Permanent

Salary: 12 to 18 lakhs/annum

Education: B.E (EEE) / B.E Mech/ MBA