Operations Manager

Role and Key Responsibilities:

• Lead and supervise teams of sales coaches to help achieve sales goals
• Motivate their team to generate leads, build client relationships, and meet customer needs
• Achieving growth and hitting sales targets
• Designing and implementing the sales strategy, set sales goals, and track sales performance
• Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections
• Recognize customer needs and provide insights for improving products
• Negotiate efficiently with community managers to achieve positive outcomes
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Create internal incentive plan that help to improve and drive growth to meet targets
• Maximize revenue generation to reach long and short-term incentive and revenue targets
• Create and maximize relationships with client partners
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Lead conversion from all 3 current client channels
• Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers
• Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction

Key skills and knowledge:

• Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience)
• Call center experience preferred in a sales manager role for a minimum of 1 year
• Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period
• Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results
• Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to mentor, coach and provide direction to team members
• Willingness to work in a flexible schedule

Education :