Operation Manager

Location: [Gurgaon, India / Specify Location]
Company: AKS Facilities
Job Type: Full-Time
Experience Required: 5+ Years in Facility Management or Related Services
Reporting To: Director / CEO

About AKS Facilities:

AKS Facilities is a leading provider of integrated facility management services across India. We specialize in residential and commercial cleaning, façade maintenance, pest control, and property care services. Our motto is “Connect. Collaborate. Grow.”, and we are committed to excellence, innovation, and client satisfaction.

Job Summary:

We are seeking a results-driven Operations Manager to oversee day-to-day operations, streamline service delivery, manage staff performance, ensure client satisfaction, and support nationwide business expansion. The ideal candidate should have strong leadership, vendor management, and strategic planning skills along with deep industry knowledge.

Candidates with a diploma or course in Hotel Management are highly preferred for their strong operational discipline, service quality mindset, and hospitality exposure.Key Responsibilities:

• Oversee daily operations across service lines: housekeeping, pest control, deep cleaning, façade cleaning, and technical facility services.
• Minimum 5 housekeeping manpower is required to apply for this job. You must be able to deploy them across multiple sites for deep cleaning and facility operations.
• Handle manpower planning, site-wise deployment, supervision, and performance evaluation.
• Lead and coordinate with supervisors, technicians, and service teams to ensure SLA compliance.
• Collaborate with sales/admin teams for onboarding and transitioning new clients.
• Manage customer communication, handle escalations, and ensure timely resolution of complaints.
• Prepare and maintain service quotations, invoices, checklists, and customer feedback/review forms.
• Monitor website and mobile app visibility daily, and report any errors or downtime.
• Attend and manage meetings across India, including visits to vendors, clients, and potential sites.
• Search and connect with local vendors and service providers based on operational needs.
• Support branch expansion by identifying cost-effective and strategic office locations in major cities.
• Maintain inventory and equipment records, and ensure timely procurement when required.
• Enforce compliance with safety norms, statutory guidelines, and internal SOPs.
• Submit weekly and monthly operational reports to senior management.
• Step in to manage client relationships when management is unavailable.

Additional Role Conditions:

• Ownership of a personal two-wheeler or four-wheeler is mandatory.
• Company will reimburse vehicle maintenance costs. Travel should align with work requirements.

Requirements:

• Bachelor’s degree in Business Administration, Facility Management, or Hospitality.
• Diploma or certification in Hotel Management is strongly preferred.
• Minimum 5 years of experience in operations or facility services.
• Strong leadership, team management, and client handling abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Knowledge of safety protocols, audit standards, and SOP implementation.
• Excellent communication and multitasking skills.
• Willing to travel across cities and handle operations independently.

Preferred Qualifications:

• Certifications in Facility/Operations Management (IFMA, BICS, PMP)
• Experience with commercial, residential, and institutional facility services

What We Offer:

• Competitive salary with performance-based bonuses
• Travel, mobile, and vehicle maintenance support
• Fast-growing, professional work culture
• Direct involvement in company expansion initiatives
• Long-term career growth opportunities

To Apply:

Email your CV to: info@aksfacilities.in
Contact: +91-8800552456
Visit: https://aksfacilities.in

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Facilities management: 3 years (Required)

Location:

• Gurugram, Haryana (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person