Online Systems & Backup Specialist

About the Role:

Online Systems & Backup Specialist

This is a hands-on technical role ideal for professionals with a strong background in IT infrastructure, backup management, server operations, and preventive maintenance for MSP environments.

Key Responsibilities:

System & Server Maintenance

• Perform

  monthly

  ,

  quarterly

  , and

  annual

  maintenance as per SOP guidelines.
• Conduct and document

  test restores of backups

  (VM/file/folder) on Datto, Barracuda, or Dropsuite platforms.
• Push antivirus to unprotected endpoints via ConnectWise Automate.
• Verify

  health of hypervisors

  (ESXi/Hyper-V) and ensure probes are reporting correctly.
• Review event logs and resolve identified issues.
• Perform server disk space, volume health, and uptime checks.
• Apply

  critical system and application updates

  regularly.
• Run

  domain controller health checks

  (dcdiag, repadmin).
• Perform

  Disaster Recovery (DR)

  simulations annually.

Backup & Cloud

• Monitor

  Datto

  and

  Barracuda

  backups for errors, test cloud-to-cloud backups, and verify integrity.
• Ensure

  backup retention policies

  are properly enforced and documented.

Networking/Security/AD

• Conduct

  monthly baseline internet performance

  tests.
• Review firewall logs and AD security groups.
• Document and maintain

  firewall configurations

  (SonicWall).
• Perform

  firmware checks

  and

  policy reviews

  on network hardware.
• Review and update

  network diagrams

  and perform

  annual network audits

  .

Documentation & Ticketing

• Open and manage tickets on the

  ConnectWise PSA Maintenance Board

  .
• Log all maintenance activities, resolutions, backup verifications, and infrastructure updates.

Required Skills & Experience:

• 3–5 years of experience in system/network maintenance within an MSP environment.
• Hands-on experience with

  ConnectWise PSA/Automate

  ,

  Datto

  ,

  Barracuda

  ,

  Hyper-V/ESXi

  , and

  Dropsuite

  .
• Strong understanding of

  Active Directory

  ,

  firewall configurations

  , and

  Windows Server environments

  .
• Knowledge of

  network topologies

  ,

  DR planning

  , and

  backup/restoration procedures

  .
• Excellent verbal and written English communication skills.

Preferred Certifications:

• Datto Certified Specialist
• Microsoft Azure or Windows Server Certification
• CompTIA Network+ or Security+

Shift & Work Environment:

• Night Shift:

  Monday to Friday (8 hours/day)
• On-site role from our secured operations center in

  Mohali

Why Join Us?

• Work with global clients in a stable and growth-driven MSP environment
• Expand your skills with hands-on exposure to cutting-edge backup and RMM tools
• Competitive compensation and performance-based growth opportunities