Office Staff

You will be a dedicated and organized Office Staff member responsible for supporting daily operations at our travel and tourism office. Your primary role will involve assisting with customer inquiries, handling bookings and documentation, maintaining records, and ensuring smooth administrative processes to enhance the client experience. Your key responsibilities will include greeting and assisting walk-in clients, responding to phone and email inquiries, providing information on tour packages and services, handling travel bookings using reservation systems, preparing itineraries and travel documents, maintaining client records, coordinating with suppliers and service providers, managing office files and general administrative duties, assisting with visa documentation, and supporting the sales and marketing team in promotions. To qualify for this role, you should have at least a high school diploma or a bachelor's degree in Travel, Tourism, or Hospitality. Prior experience in a travel agency or tourism office is advantageous. Proficiency in MS Office and reservation software such as Amadeus, Galileo, or Sabre is a plus. Good communication and interpersonal skills, customer-focused mindset, attention to detail, ability to multitask, and work in a fast-paced environment are essential. Your work hours will be Monday to Friday from 9 AM to 6 PM, with occasional weekends or overtime during peak travel periods. This position is full-time and permanent, and the work location is in person at our office. As part of the benefits package, you will be eligible for cell phone reimbursement. The schedule is a day shift. Join our team and contribute to providing excellent service to our clients in the travel and tourism industry!,