Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
N Consulting Global
>
Network Voice Admin

Network Voice Admin

N Consulting Global

3 - 5 years

4 - 10 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

Unix Computer hardware Linux IVR Consulting Windows Troubleshooting microsoft cisco Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Network Voice Admin at N Consulting Ltd | Jobs at N Consulting Ltd

4 LPA To 10 LPA

Hi Jobseeker,

We are hiring Network Voice Admin.

Location- Hyderabad

Interview Mode- Virtual

Experience- 3yrs to5yrs

Notice Period- only immediate to 30days

Below I have mentioned the JD

Voice administrator

We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center.

Skills:

3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols.

Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing.

Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center.

Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways.

Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks.

Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity.

Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting.

Experience or knowledge on Incident, Request, Change and Problem management processes.

Experience in scripting/programming language like Python, PowerShell would be an added advantage.

Certifications:

MS-700, Managing Microsoft Teams

MS-720, Microsoft Teams Voice Engineer.

Cisco Voice Certifications would be an added advantage.

Job Responsibilities:

1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems

2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide

3) Answer incoming customer phone calls and e-mail while providing superior customer service

4) Responsible for the ownership of incident creation, resolution and closure

5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests

6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution

7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue

8) Utilize basic networking functions and support for e-mail clients is essential

1) Good verbal and written communications skills

2) Must be able to enunciate clearly over the telephone

3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities

4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment

5) 7/365 availability is required. 24x7 shift model

6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking

7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system"

"1) Bachelor s degree required

2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment

3) Customer service, technical training and/or industry standard certifications preferred

4) Contact Center experience will be a plus"

Bachelors / Masters degree in any stream

More Jobs at N Consulting Global

SDET Automation Test Engineer

Pune

6 - 11 yrs

INR 11 - 15 Lacs

SDET QA Test Engineer

Pune

6 - 11 yrs

INR 10 - 14 Lacs

Technical Recruiter

Chennai

5.0 - 7.0 yrs

INR 7 - 9 Lacs

Sr. Software Developer (React)

Pune

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Java Developer with Production support L2/L3

Bengaluru

4.0 - 8.0 yrs

INR 6 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

N Consulting Global

Consulting

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Network Voice Admin