5.0 - 10.0 years

0 - 0 Lacs

Hyderabad, Pune

Hybrid

Network Lead India (Pune and Hyd) (24x7 support-Shift) with Work from office. Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc. Notice Period : Preferred Only Immediate Joiners ( 0 -15 days ) Experience: 5 to 15 years of total work experience. Required Skills: Strong experience on Routing, Switching & Wireless technologies. Strong troubleshooting techniques on Networking technology Managed large enterprise SDWAN, WAN, LAN and WLAN networks. Hands-on experience with NAC deployment. Expertise in multi-vendor L2/L3 switches. In-depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In-depth knowledge of WLAN technologies Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands-on experience with routing and switching. Router, Switch, and IP configuration experience. Working knowledge on Load balancer and WAN optimization- Riverbed Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage. Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management. Ability to meet deadlines and work well under pressure. Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends. Excellent interpersonal skills and effective communication at all levels. Roles and Responsibilities: Troubleshooting, resolving, and communicating networking issues. Maintaining current knowledge and understanding of security and networking best-practices. Trouble ticket updates and administration throughout the life of the ticket Customer update through issue resolution for Escalated Issues Make data driven decisions. Excellent analytical skills for troubleshooting. Excellent in doing a RCA for customer network problems. Ensure SLA adherence and productivity. Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents Responsible to coach and mentor associates on new process changes/updates Proficient in customer and stakeholders management. Develop reports and dashboards for effective ticket management and KPI/SLA tracking/measurement. Product knowledge: LAN: Cisco, Avaya, Extreme & Nortel switches WAN: Cisco, Juniper, Riverbed Load Balancer and DDI : F5, NetScaler and Infoblox WLAN : Cisco, Aruba Firewalls & Cisco : Fortinet, Juniper & Cisco Send your Updated Resume on my Mail id : - tarun.k@talent21.in

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