Manager / Sr. Manager - Business Operations

Esconet

7 - 12 years

9 - 14 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Business Operations ERP SAP Process Management internal audits Lean Six Sigma CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Key Responsibilities:

Oversee and streamline daily operations across multiple departments
Ensure adherence to SOPs, ISO 9001 standards, and maintain process documentation
Lead internal quality audits and address non-conformities
Collaborate with leadership on compliance, performance reporting, and team alignment
Analyse operational data and generate actionable insights
Coordinate with external auditors for ISO surveillance
Drive process improvement initiatives (Lean/Six Sigma preferred)
Train teams on quality standards, documentation, and process control

Who We’re Looking For:

7–12 years of experience in Business Operations, Process Management, or Quality/Compliance
Direct experience with ISO 9001:2015 standards and internal audits
Excellent in cross-functional coordination and documentation
Proficiency in MS Office, Google Workspace, and ERP/CRM platforms (SAP preferred)
Strong communication, analytical, and problem-solving skills
ISO 9001 Lead/Internal Auditor certification or Lean Six Sigma is a plus
Bachelor’s or Master’s degree in Business Administration, Operations, or related field
Must be comfortable working from the Gurgaon office and attending in-person interviews

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