Lead Product Manager

Job Title:

Location:

Department:

Reports To:

Job Overview

Key Responsibilities

Product Strategy and Vision

• Develop and execute the connector strategy, ensuring alignment with business objectives and customer needs, while leveraging AI to enhance UX and streamline the integration experience.
• Conduct market research and competitive analysis to identify trends in connectivity.
  

Product Development and Execution

• Own the full lifecycle of connectors, defining requirements, managing engineering execution, and optimizing performance.
• Develop Feature Requirements Documents (FRDs) and user stories for cloud and on-prem applications.
• Oversee product roadmap discussions, triad meetings, and prioritization to ensure security, scalability, and usability.
• Research and implement enhancements to improve the configuration and troubleshooting experience for users.
  

Cross-Functional Collaboration and Influence

• Lead communication between engineering, sales, marketing, and support, ensuring clear updates on roadmap priorities and risks.
• Support go-to-market efforts through customer and partner enablement, including documentation and training.
• Ensure roadmap priorities are informed by internal stakeholders and customer needs, while the connector operations team manages communication of vendor updates.
• Work closely with UX, AI, and engineering teams to refine the product usability experience.
  

Customer Focus

• Engage customers and communicate roadmap priorities, ensuring integration reliability and usability.
• Leverage customer insights and data analytics to refine connector performance and user experience.
• Lead Product Advisory Councils (PACs) to align development with customer expectations.
• Collaborate with the connector operations team to ensure upgrades, deprecations, and maintenance are incorporated into the product roadmap.
• Use AI-driven insights to enhance the onboarding experience and simplify complex integration flows.
  

Risk Management and Problem Solving

• Identify and mitigate risks across API updates, endpoint-driven changes, and performance optimizations.
• Provide regular updates to senior leadership on connector health and major technical risks.
• Evaluate trade-offs between engineering investment, customer impact, and endpoint-driven requirements to ensure long-term connector stability.
  

Technical Leadership

• Serve as a subject matter expert and lead within the connector team, providing technical guidance and best practices for managing integrations at scale.
• Encourage collaboration and innovation in API connectivity and integration product management.
• Support and mentor peers in understanding best practices for designing and maintaining high-performing connectors.
  

Skills And Qualifications

Educational Background

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An advanced degree is a plus.
  

Experience

• 10+ years in SaaS, iPaaS, or API-first product management, with some experience in connectivity and integrations across APIs (REST, SOAP, GraphQL), file transfers (SFTP, FTPS, FTP, cloud), event-driven systems (Kafka, JMS), and On-Prem Agent (OPA) connectors.
• Experience with ERP and CRM integration platforms (e.g. NetSuite, Salesforce, SAP, Microsoft)
• Proven experience leading strategic initiatives, and technical discussions, driving execution without direct management responsibilities.
• Experience in leveraging AI to enhance UX, particularly in reducing user friction in integration setup and troubleshooting.
• Strong ability to influence senior leadership and drive cross-functional collaboration.
  

Core Competencies

• Strategic thinker with expertise in API integrations, connector frameworks, and iPaaS platforms.
• Technical acumen to engage in AI-driven discussions, API authentication protocols, on-prem connectivity, and UX improvements for integration automation.
• Excellent communication skills, capable of articulating complex connector challenges to technical and non-technical audiences.
• Data-driven decision-maker, optimizing connector performance using customer insights and API monitoring metrics.
  

Bonus Skills

• Deep experience in iPaaS, API management, and connector frameworks.
• Expertise in API-first platforms and best practices for managing API deprecations and endpoint updates.
• Experience designing AI-driven UX enhancements, such as AI-powered recommendations, automated troubleshooting, and no-code integration assistance.
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.