L2 Production Support

Position Description
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.Job Title: Production SupportPosition: Software EngineerExperience: 4- 7 YearsCategory: Software Development/ EngineeringShift: Timing/rotation etc. detailsMain location: India, Karnataka, BangalorePosition ID: J0625-1408Employment Type: Full TimeEducation Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.Position Description:The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications. The Production Support Analyst is expected to work with global teams.Your future duties and responsibilities

• Participate in release cycles for functional validation on staging/pre-prod/prod environment.
• Review release and coordinate around deployment/post release checks, do communication.
• Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
• Participates in regular and required DRP and BCP exercises.
• Coordinate with Infra teams on patching & upgradation of servers and post checks.
  

Required Qualifications To Be Successful In This Role

• Good technical knowledge and hands on experience in selenium or Tosca.
• Ready to work as individual contributor in the team.
• Good knowledge on testing concepts and on different test management and defect tracking tools.
• Preferably insurance P&C domain knowledge
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.