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3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
The role of Analyst, Global Complaint Management (Customer Response) within the Quality team as an Associate based in Chennai, India involves managing device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities include initial triage of complaint files, assessing reportability, escalating customer advocacy events, submitting regulatory reports as per applicable regulations, referring potential safety cases, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting purposes. In this role, you will be required to draft and send professional and clear responses to customer complaints related to medical devices, gather additional information when necessary, and ensure compliance with regulatory standards and timelines. You will handle customer advocacy issues and escalate complex events to the Specialist or Team Lead. Providing accurate information to customers verbally and in writing, overseeing event management, coordinating with subject matter experts and the GCM Specialist/Team Lead for event resolution will be part of your duties. It is essential to stay updated on company policies, including Information Security Management Systems, while maintaining the confidentiality and security of all company and customer information. Your writing skills are crucial for drafting responses to customer complaints, creating customer letters, and writing complaint narratives. Familiarity with medical terminology and products used in clinical settings is beneficial. Effective communication skills are required to interact with bio-medical engineers and health care providers to gather detailed data. Critical thinking skills are essential to determine the right questions to ask and to collect, analyze, and interpret complaint and adverse event information. Proficiency in writing narratives and creating customer letters, good computer and keyboarding skills, as well as excellent telephonic and listening skills are necessary for this role. A Science or Medical Engineering graduate or a graduate of Allied Science with a Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/Clinical Laboratory Science is required. Experience in a healthcare environment, quality/compliance/regulatory organization in an FDA regulated business, and 3-7 years of experience in a similar role, preferably in a medical device organization, are preferred qualifications. Minimum qualifications include being at least 18 years of age and passing a pre-employment background check. This role is predominantly sedentary and operates in a professional office environment using standard office equipment routinely.,
Posted 4 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As a Supervisor of Credit and AML/ATF Analysts, you will be responsible for managing and leading a team of Credit Analysts and AML/ATF Analysts. You will provide guidance, training, and support to ensure high performance and professional development among team members. Conducting regular team meetings to review performance, address issues, and communicate updates will be a key part of your role. In terms of fraud and credit risk review, you will oversee the evaluation of new applications for fraud and credit risk, including conducting outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk will also fall under your purview. It will be essential for you to ensure that documentation and approval requirements align with the analysis of credit policies. Regarding credit management, you will administer and control credit terms and limits. This will involve activities such as performing credit limit reviews, reinstatements, and account maintenance. Assessing the creditworthiness of prospective customers and recommending credit terms and limits appropriate to their requirements and ability will be crucial. Direct communication with applicants while upholding brand standards, effective liaison with other departments impacting the Credit Department, and delivering exceptional customer service with high efficiency and accuracy in data analysis and report tracking are all part of your responsibilities. You will be accountable for maintaining/exceeding established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Investigating accounts and internet sources to determine cardholder eligibility, conducting thorough investigations related to terrorism suppression and economic sanctions, and reviewing and analyzing unusual transactions for potential reporting under the Prevention of Money Laundering Act guidelines are among the tasks you will handle. Analyzing data efficiently to identify potential risks and ensure compliance with AML/AFT regulations, collaborating with other departments to address and mitigate identified risks, and ensuring all activities are conducted in compliance with relevant AML/AFT legislation and internal policies are integral components of your role. To qualify for this position, you should have a Bachelor's degree in Finance, Business Administration, or a related field along with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector would be beneficial. Strong communication skills, analytical abilities, organizational skills, and proficiency in English are essential. Proficiency in French, as well as knowledge of MS Word, Excel, and Outlook, is advantageous. Flexibility to work rotational shifts, including evenings, weekends, and holidays, is required. This role offers opportunities for professional growth and development within the Credit Card Operations department.,
Posted 4 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As a Supervisor of Credit and AML/ATF Analysts in our dynamic organization, you will be responsible for leading and supervising a team of Credit Analysts and AML/ATF Analysts. Your role will involve providing guidance, training, and support to team members to ensure high performance and professional development. Conducting regular team meetings to review performance, address issues, and communicate updates will also be a key aspect of your responsibilities. Your duties will include overseeing the review of new applications for fraud and credit risk, including conducting outbound calls for fraud and employment verification. Real-time analysis of conversations with applicants to assess potential fraud risk and ensuring that documentation and approval requirements align with credit policies will be crucial tasks in your role. Administering and controlling credit terms and limits, performing credit limit reviews, reinstatements, and account maintenance, as well as assessing the creditworthiness of prospective customers will be part of your credit management responsibilities. You will also be responsible for communicating directly with applicants while adhering to brand standards and providing exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. In terms of compliance and reporting, you will need to maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Investigating accounts and internet sources to determine cardholder eligibility, conducting thorough investigations related to the Suppression of Terrorism and Economic Sanctions, and reviewing and analyzing unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act will be essential aspects of your role. Your ability to analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations will be critical. Ensuring that all activities are conducted in compliance with relevant AML/AFT legislation and internal policies, as well as collaborating with other departments to address and mitigate identified risks, will be key components of your role. To be successful in this position, you should have a Bachelor's degree in Finance, Business Administration, or a related field, with a minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Strong communication skills, analytical abilities, organizational skills, and proficiency in MS Word, Excel, and Outlook are essential for this role. Fluency in English is required, while proficiency in French is an asset. This role offers opportunities for professional growth and development within the Credit Card Operations department. The position may require rotational shifts, including evenings, weekends, and holidays, demonstrating flexibility and a willingness to work overtime as needed. If you are highly motivated, independent, and thrive in a fast-paced team environment, we encourage you to apply for this exciting opportunity.,
Posted 4 days ago
3.0 - 5.0 years
0 Lacs
, India
On-site
Financial transaction Responsibility: . Apply postings and reversals of financial transactions. . Analysis and decision of financial information . Investigation activities in relation to payments and adjustments . Handle all correspondence. . Support convenience cheque processing . Work under tight timeframes to ensures that reporting to client is done within the SLA requirements. . Performs other related duties as assigned Requirement: Financial transaction: . Post-secondary education in accounting or finance preferred. Degree is mandatory need candidate based out of Accounts and Finance(BCOM Commerce and Accouning,Bsc accounts and finance) . High School Diploma required. . Strong Analytical Skills. . 3 to 5 years accounting experience in banking environment, accounts receivable position . Fluent in English . Strength in Microsoft Excel . Proficient in all Microsoft Suite Applications . Willingness to pursue continuous learning and self-development. . Demonstrated ability to work within time constraints. . Working knowledge of PCs and strong keyboarding skills min typing per min . Positive attitude and demonstrated ability to get along with others. . Highly motivated with ability to work independently in a fast-paced environment. . Demonstrated ability to implement change efforts.
Posted 3 weeks ago
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