10 Jobs in Tilhar

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve. Overview The Customer Support Team Lead at Nursa leads a team of Customer Support Agents. In this role, you will coach, train, and monitor agents to provide quality responses and exceptional customer service through inbound channels. Responsibilities include overseeing outbound and call back channels, ensuring adherence to SLAs, troubleshooting issues, coordinating schedules, and fostering a motivating work environment. The ideal candidate is a self-starter with empathy, integrity, and a collaborative spirit, willing to engage hands-on to achieve team and organizational success. Responsibilities Team Performance Management and Coaching (70%) Provide strong leadership and guidance to a team of Support Specialists and ensure the delivery of high-quality Customer Support experiences that meet or exceed Support KPIs on a weekly, monthly, and quarterly basis. Foster a positive and collaborative team environment, promoting open communication and knowledge sharing. Conduct weekly 1x1s and regular team meetings to discuss goals, address challenges, and celebrate successes. Offer coaching and mentorship to team members, fostering their professional growth. Review and track agent points and occurrences as it relates to performance and attendance. Performance Analysis & Documentation (20%) Analyze individual and team performance metrics to identify trends, strengths, and areas for improvement and share with individual team members on a regular basis. Provide insightful reports to management based on performance analysis on a weekly, monthly, and quarterly basis. Maintain detailed records of agent evaluations, feedback, and coaching sessions. Send out daily statistics to keep the team informed and aligned with performance goals. Utilize data and metrics to track team performance and implement strategies for improvement. Operational Management (10%) Regularly check and respond to Slack messages to facilitate efficient communication. Develop and maintain strong knowledge of all support processes, ensuring efficiency and effectiveness, including processes for the Support Payments team. Review support updates to stay abreast of changes and ensure alignment with team objectives. Verify hourly pay each week, ensuring accuracy and adherence to payroll procedures. View, approve, and track agent PTO requests on a regular basis and communicate PTO balance during 1x1 Track occurrences and manage attendance records. Create, maintain, and adjust support agent schedules on a weekly basis. Experience 1 year+ of proven experience, preferably in a customer support environment Strong understanding of support processes and procedures Experience in a tech-driven or SaaS environment is a plus experience in working on a Support team handling phones, chats, and emails Excellent problem-solving abilities and a customer-centric mindset Familiarity with support tools and technologies Experience with coaching initiatives to drive team performance Experience driving tangible results and fostering a culture of continuous improvement Hard Skills Navigate Support tools such as SFDC, Google Suite, Community, Tableau, and Delighted Comfortable pulling, reporting, and interpreting data in tools like Google Sheets, Salesforce, and Tableau Soft Skills Excellent communication and interpersonal skills Strong organizational and time-management abilities Adaptability to a fast-paced and evolving work environment Able to identify gaps, analyze problems, and find effective solutions Conflict resolution Obsession with Nursa's mission to improve patient outcomes and strong desire to share with facilities Measures of Success Improving or maintaining high support team performance Positive feedback from the support team through the quarterly pulse survey Korn Ferry quarterly competencies review - Coming soon! Adherence to updated processes and procedures What You Get In Return An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity Competitive salary and benefits 401k match Comprehensive medical, dental and vision insurance Equity Flexible PTO Closing Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Job Description TASKS & ACCOUNTABILITIES: Collect, review and examine supporting documents as per organization’s policies required for vendors payments’ processing, preparing cheques, and making disbursements Collect, review and examine perdiems and travel expense claims of staff / personnel and obtaining necessary approvals, preparing cheques, and making disbursements. Deducting tax on vendor payments as per Income Tax / Sales Tax laws as applicable in Pakistan and depositing them in Govt. Treasury within the prescribed time period Collecting / downloading the computerized CPRs and annexing them with tax payment vouchers as supporting document and filling prescribed tax records to Karachi head office on monthly basis Preparing all vouchers BPVs, JVs, BRVs, CPVs in Oracle Fusion using correct account code given in chart of account and cost centers in line with approved Budget for ongoing projects Tax challans, tax certificates and tax reports on monthly basis Issue petty cash on petty cash requests duly approved by Project Director, update petty cash cash records and accounting records as and when cash is issued and replenish the petty cash when Petty cash limit reaches to prescribed limit Bank reconciliations and mobicash disbursements and follow up on collected payments Ensure no advance is issued to Employees, are in accordance with the organization’s policies Generating and escalating advances to employees (Party Wise Report) and follow up till adjustment / settlement of employees’ advances outstanding beyond prescribed time period Close coordination with IA representative for resolution of audit queries Liaison with Karachi office to track the vouchers along with cheques for signatures Liaison with Provincial offices of GF Malaria Project for efficient resolution of outstanding financial matters / payment queries Any other task assigned by Supervisor / Head of Department. Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”

Job Description To collect program data on given templates and ensure data consistency for data consolidation; To carry out monitoring visits for data validation/verification and provide technical backstopping for error free data recording; To maintain database of data being reported as a backup at district level; To monitor community mobilization process; To establish, manage and strengthen Accountability to Beneficiaries mechanisms at district level, this also includes capacity building of partner organizations on this theme; To carry out regular field monitoring of program interventions at district level and produce monitoring reports on the given format conduct debrief sessions with relevant program staff and develop an agreed action plan; To carry out follow-up monitoring visits to materialize actions agreed in action plan, also maintain ‘Monitoring-Action Plan Tracker’ at field level; To participate in monthly cluster/ review meeting. To manage Complaint and Feedback Mechanism at district level which facilitates beneficiaries/communities to register complaints and share feedback; To maintain complaints and feedback tracking database and do follow up on complaints to reach a resolution involving relevant project/program staffs; To assist Provincial M&E Officer in identifying key compliance/quality questions based on checklists and minimum standards for monitoring project performance; To assist SR, SSRs in reviewing data bases and data tracking tools in order to maintain data quality for collating reliable and consistent data which meets minimum reporting requirements of GFATM; To assist in carrying out baseline surveys, monitoring and evaluation exercises and impact assessments when needed. Any other tasks given by line manager. Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”

Job Description Manage TIH district malaria office; warehouse district level team. Maintain close liaison with district counterparts on all technical and operational aspects of the program. In the line with the approved WP and PF develop a quarterly and Monthly DIP and share with provincial manager for approval from PMU Islamabad. Provide regular feedback on project activities to Provincial Office and PMU Islamabad on regular basis. In coordination with the district health authorities, identify malaria diagnostic and treatment centers and facilitate that these are maintained and providing Malaria prevention, treatment services as per the agreed SOPs. In coordination with the district health authorities, identify 25 private health centers to Malaria intervention through private sector. In coordination with the district health authorities, organize capacity building training, workshop, meetings for the staff of public and private health facilities on various Grant interventions. Monitoring all the record of logistic supplies. Regularly organize malaria coordination meetings at districts levels, share meeting minutes with Provincial office and act on action points raised in the meetings. In coordination with the district health authorities, DMU ensure that facility monthly reports are collected and District Monthly report is prepared and submitted to provincial office timely. In Collaboration with Provincial teams, conduct need assessments and surveys. Maintain all program data bases (DHIS2/MIS, training and log data) timely at district levels. Provide technical and logistical support to make the nonfunctional malaria diagnostic centers fully operational. To participate in training arranged by PMU Islamabad. To Conduct monitoring & supervisory visits to health facilities at district level providing malaria related services. Strictly follow monthly and quarterly program implementation plans. Prepare monthly reports as per the need of the program. To provide data in orderly manner for quarterly progress update at PMU Islamabad. Carry out any other program related task assigned by the Supervisor20) Any other task assigned by supervisor. Note “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”

Job Description Job Description: Be responsible to maintenance and functions of Indus Hospital & Health Network (GFATM) Vehicles. Be responsible to ensure proper cleaning of vehicle internal and external. Be responsible to record keeping (log book) maintenance, fueling and control of vehicle. To undertake vehicle assessment report to supervisor. Ensure timely availability of vehicle when duty assigned. To inform supervisor for repair work required in vehicle. To coordinate with staff when private duty is assigned. To be available in case of any emergency situation within short notice. Work after duty hours or on holidays as and when required. Help in loading and unloading of official material on their respective vehicles. Any other duty assigned by Supervisor. Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”

Strategic Responsible for ensuring purchase of cane at cane purchasing centers and its transportation to factory in time Responsible for placing daily cane requirement indent/ supply tickets- distribution of supply tickets to individual grower Responsible for improving varietals composition involving experimentation and plant protection measures Responsible for increase in cane area & cane yield per unit area Decide the sugar price considering Government announced (Statutory Minimum Price) SMP Manage logistics and transportation cost as bulk transport of canes to the factory is crucial cost-wise Liaising Responsible for dealing with the inspection authorities/ cane department officials to ensure smooth working Responsible for educating growers for adopting advanced / improved techniques for cane cultivation Responsible for dealing with the local public representative and district authorities to ensure that there is continued support from the cane growers and local population Responsible for implementation of Govt. policies in accordance with cane bonding policy issues by State Cane Commissioner Operations Responsible for cane area survey to tap on the unutilized cultivation area Responsible for assessment of requirement of daily cane crush Responsible for ensuring supply of fresh & mature cane to factory Responsible to ensure proper monitoring of incidence of disease/Pests in crop from time to time Responsible for managing the weighbridge operations Responsible for monitoring the performance of contracted transportation vendors transporting cane from cane purchase centers to the factory Responsible for preparation of monthly review meeting Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees

Job Description TASKS & ACCOUNTABILITIES: Manage TIH district malaria office; warehouse and district level teams for the robust implementation of interventions. Maintain close liaison with district counterparts on all technical and operational aspects of the program, especially with DoH and Malaria control program. In the line with the approved WP and PF develop a quarterly and Monthly DIP and share with provincial manager for approval from PMU Islamabad. Provide feedback on project activities to Provincial Office and PMU Islamabad on regular basis. In coordination with the district health authorities, identify malaria diagnostics and treatment centers and facilitate that these are maintained and providing Malaria prevention, treatment services as per the agreed SOPs. In coordination with the district health authorities, identify major private health centers to facilitate and initiate Malaria intervention through private sector. In coordination with the district health authorities, organize capacity building trainings, workshops, meetings for the staff of public and private health facilities on various Grant interventions. Monitoring all the record of logistic supplies. Regularly organize malaria coordination meetings at districts levels, share meeting minutes with Provincial office and act on action points agreed in the meetings. Build strong liaison with all relevant stakeholders at district level and ensure active representation regarding project. In coordination with the district health authorities, DMU ensure that facility monthly reports are collected and District Monthly report is prepared and submitted to provincial office timely. In Collaboration with Provincial teams, conduct need assessments and surveys. Maintain all program data bases (DHIS2/MIS, training and log data) timely at district levels. Provide technical and logistical support to make the nonfunctional malaria diagnostic centers fully operational. To participate in training arranged by PMU Islamabad. To Conduct monitoring & supervisory visits to health facilities at district level providing malaria related services. Strictly follow monthly and quarterly program implementation plans. Prepare monthly reports as per the need of the program. To provide data in orderly manner for quarterly progress update at PMU Islamabad. Carry out any other program related task assigned by the Supervisor Any other task assigned by supervisor. Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.” Show more Show less

Job Description TASKS & ACCOUNTABILITIES: Manage TIH district malaria office; warehouse and district level teams for the robust implementation of interventions. Maintain close liaison with district counterparts on all technical and operational aspects of the program, especially with DoH and Malaria control program. In the line with the approved WP and PF develop a quarterly and Monthly DIP and share with provincial manager for approval from PMU Islamabad. Provide feedback on project activities to Provincial Office and PMU Islamabad on regular basis. In coordination with the district health authorities, identify malaria diagnostics and treatment centers and facilitate that these are maintained and providing Malaria prevention, treatment services as per the agreed SOPs. In coordination with the district health authorities, identify major private health centers to facilitate and initiate Malaria intervention through private sector. In coordination with the district health authorities, organize capacity building trainings, workshops, meetings for the staff of public and private health facilities on various Grant interventions. Monitoring all the record of logistic supplies. Regularly organize malaria coordination meetings at districts levels, share meeting minutes with Provincial office and act on action points agreed in the meetings. Build strong liaison with all relevant stakeholders at district level and ensure active representation regarding project. In coordination with the district health authorities, DMU ensure that facility monthly reports are collected and District Monthly report is prepared and submitted to provincial office timely. In Collaboration with Provincial teams, conduct need assessments and surveys. Maintain all program data bases (DHIS2/MIS, training and log data) timely at district levels. Provide technical and logistical support to make the nonfunctional malaria diagnostic centers fully operational. To participate in training arranged by PMU Islamabad. To Conduct monitoring & supervisory visits to health facilities at district level providing malaria related services. Strictly follow monthly and quarterly program implementation plans. Prepare monthly reports as per the need of the program. To provide data in orderly manner for quarterly progress update at PMU Islamabad. Carry out any other program related task assigned by the Supervisor Any other task assigned by supervisor Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.” Show more Show less

Job Description TASKS & ACCOUNTABILITIES: Represent the Indus Health Network (IHHN) in Baluchistan for GF Malaria grant with relevant stakeholders to manage smooth implementation & cordial relations with them. Maintain strong working relations with relevant government departments at both provincial and district levels. Represent IHHN is government meetings/forums/platforms/etc. Play a key role in obtaining necessary notifications/letters/NoC and the like from the government, as well as the signing of LoUs, MoUs, etc with the government, on an as and when required basis. Maintain strong, collaborative relations with the SR through regular engagement, ensuring alignment with IHHN guidelines, approved workplan, and quality standards. Proactively identify and address any gaps in implementation, ensuring the delivery of high-quality outputs, program integrity, and compliance with agreed standards. Assist Senior Manager Programs and Communication in identification of needs and opportunities for program expansion and facilitate the designing and development of proposals to explore new funding opportunities in line with the IHHN priority areas. Facilitate the strategic planning process in line with IHHN guidelines for the project. Supervise administration, logistics, HR and finance related activities to ensure compliance with IHHN and donor’s policies. Ensure achievements of the overall program objectives as per the respective grant agreements. Ensure implementation of effective monitoring and evaluation procedures to promote transparency, accountability and measureable impact of all activities. Manage timely submission of verified reports as per reporting schedules. Provide technical support if needed. Ensure compliance with the IHHN Policies & Procedures Manual in all processes. Ensure compliance with the Performance Appraisal System. Ensure compliance with the IHHN Safety and Security protocols across Baluchistan. Accountability Holds him/herself accountable for making decisions, managing resources efficiently, achieving and role modelling the IHHN values Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Ambition Sets ambitious and challenging goals for oneself (and the team), takes responsibility for his/her own personal development and encourages others to do the same Widely shares his/her personal vision for the IHHN, engages and motivates others as well. Future orientated, thinks strategically. Collaboration Builds and maintains effective relationships, with his/her team, colleagues, Members and external partners and supporters. Values diversity, sees it as a source of competitive strength. Approachable, good listener, easy to talk to. Creativity Develops and encourages new and innovative solutions. Willing to take disciplined risks. Integrity Honest, encourages openness and transparency. Commitment to the IHHN Values. Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.” Show more Show less

Strategy and Planning Devise an effective cane procurement module to facilitate smooth cane procurement on part of the DBSIL and also help farmers preplan their cane harvesting schedule for a smooth supply of their harvest in the crushing season Prepare annual as we'll as season-wise cane development budgets in line with the strategies and production plans devised by the Production Head Customer Engage with farmers towards cane development by promoting various yield improvement techniques through a structured educational and extension program Spread knowledge on advanced practices in agronomy, cropping practices and plant protection programme to farmers Work closely with the farmers and continuously motivate them for adopting new promising varieties of cane replacing the old and degenerated varieties Liaise with new farmers or farmers with new cultivable land to promote monetary benefits of sugarcane plantation in order to cover more area under sugarcane plantation Liaise with Government authorities like Cane Development Board to facilitate statutory permissions and subsidized institutional loans for farmers Operations Supply sugarcane farmers with high yielding variety seeds Ensure initiation of use of modern techniques and IT tools for monitoring, developing and procuring cane from the command area Incentivize sugarcane development program by providing seed and seed transport subsidies to the farmers to facilitate growing early, improved/high sugared varieties of cane Identify gaps in prevailing methods of cane cultivation and suggest low cost alternatives like trench planting and wider spacing to improve cane yields Ensure continuous surveillance of cane crop round the year and support farmers in keeping the crop healthy and disease free Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees