IT Support Engineer - Noida

Job Title:

About the Role

IT Support Engineer

Key Responsibilities

• Provide first and second-level

  end-user support

  (hardware, software, connectivity)
• Manage and troubleshoot devices running

  Windows 10/11

  and

  macOS

• Administer and support

  Active Directory, Microsoft Entra ID

  ,

  Intune

  , and

  Office 365

• Support Microsoft 365 applications:

  Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams

• Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
• Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
• Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
• Enroll, configure, and support

  mobile devices

  (Android/iOS) using Intune and Jamf
• Handle support tickets via

  Jira

  , ensuring timely resolution and communication
• Troubleshoot basic

  network issues

  (TCP/IP, DNS, DHCP, Wi-Fi)
• Support and maintain

  printers

  and

  printing services

• Manage

  video conferencing rooms and equipment

  (Teams/Cisco RoomBar, Yealink)
• Deliver high-quality and responsive support to

  VIP and Executive users

• Maintain up-to-date technical documentation and contribute to internal knowledge base

Technical Requirements

• At least 3 years

  of experience in an IT Support or Desktop Support role
• Solid knowledge of

  Microsoft Entra ID (Azure AD)

  ,

  Intune

  , and

  Office 365

• Comfortable supporting

  Windows and macOS

  platforms
• Experience with

  mobile devices

  and

  MDM tools

• Familiarity with basic

  networking concepts

  and troubleshooting
• Working knowledge of

  ticketing tools

  (Jira preferred)
• Fluent in

  spoken and written English

Soft Skills

• Customer-oriented mindset

  : You enjoy helping people and delivering a positive user experience

• Problem-solving approach

  : You analyze issues methodically and propose effective, lasting solutions

• Strong communication

  : You can explain technical issues in clear, simple terms to non-technical users

• Adaptability

  : You stay calm and effective in a fast-paced or changing environment

• Autonomy and ownership

  : You take initiative, follow through on issues, and escalate when needed

• Team spirit

  : You collaborate constructively with peers and contribute to a positive team culture

• Attention to detail

  : You follow processes and keep clear records of your work

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as

  MS-900, SC-900, or MD-102

  are a plus
• Experience in multinational or tech-driven environments is appreciated

If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!