IT Support Engineer

As an IT Support Engineer at our organization, you will play a crucial role in maintaining and supporting our IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, ensuring seamless connectivity and system performance, and providing timely support to all departments across various locations. You should possess a strong knowledge of hardware and software for Windows and Intel platforms, with hands-on experience in installation and maintenance of desktops, laptops, printers, and network devices. Additionally, you will be responsible for the installation, maintenance, and configuration of software and applications, as well as diagnosing and troubleshooting system issues within designated timeframes. Excellent written and verbal communication skills are essential for this role, along with the ability to monitor and maintain Windows updates, security updates, and driver updates. You should also have a basic understanding of networking fundamentals such as network topology and VLAN, and be capable of troubleshooting network-related issues. In addition to technical skills, you should have experience as a computer technician or in a similar role, with knowledge of LAN/WAN networks, computer systems, and IT components. Familiarity with internet security and data privacy principles, along with strong problem-solving and multitasking abilities, will be beneficial. A bachelor's degree in computer science, information technology, information systems, or a related field is required, along with a minimum of 2 years of relevant experience in hardware and software troubleshooting and network configuration. Possessing relevant certifications such as CCNA/CCNP will be an advantage. Our organization offers a supportive work culture with benefits such as transportation facilities, subsidized canteen services, fun-Friday activities, and festival celebrations to promote employee engagement and morale. We focus on work-life balance, provide opportunities for skill enhancement and career growth through continuous learning initiatives, and foster a collaborative team environment.,