IT Support Coordinator

Job Title:

Location:

Experience:

About Wisemonk:

Wisemonk enables global companies to hire, pay, and manage talent in India seamlessly. As we scale, we're looking for high-energy team members who can help us deliver operational excellence across every interaction.

Role Overview:

We’re hiring an entry-level team member to manage equipment procurement and provide basic IT support to our growing remote workforce. This role requires a mix of coordination, communication, and hands-on problem-solving.

Key Responsibilities:

Equipment Procurement & Tracking

• Coordinate purchase, delivery, and tracking of laptops and accessories.
• Maintain updated inventory of company-issued equipment.
• Work with vendors for pricing, dispatch, and return logistics.

L1 IT Support

• Be the first point of contact for hardware/software queries from remote employees.
• Assist in basic troubleshooting (email, VPN, Zoom, Google Workspace, etc.).
• Coordinate with external IT service providers for escalations.

Documentation & Access Control

• Maintain logs of devices issued/returned.
• Manage access to internal tools and systems.
• Ensure offboarding processes include equipment return and access revocation.

Requirements:

• Bachelor’s degree (any discipline).
• Good communication and coordination skills.
• Comfort with basic IT tools (Google Workspace, email clients, etc.).
• Willingness to learn and solve problems independently.

Nice to Have:

• Prior internship or campus experience in IT/helpdesk/logistics.
• Interest in tech and SaaS tools.

Why Join Us?

• Work at a high-growth startup shaping the future of global employment.
• Learn cross-functional operations from a hands-on, fast-paced environment.
• Opportunity to grow into specialized IT or operations roles over time.

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.